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Compare ManageEngine ServiceDesk vs Livespace

What is better ManageEngine ServiceDesk or Livespace? Various firms require different types of CRM Software. To find out which solution fits your needs, consider comparing various solutions feature by feature including their terms and pricing. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.

The results are: ManageEngine ServiceDesk (8.7) vs. Livespace (8.3) for all round quality and functionality; ManageEngine ServiceDesk (100%) vs. Livespace (N/A%) for user satisfaction rating. Examine their strong and weaker points and find out which software is a more sensible choice for your company. An effective, simple tip is to write the advantages and disadvantages of both solutions next to each other and check which solution has more benefits.

Those of you who are pressed for time or would like to get a Service Desk Software advice from our team may want to investigate these top choices for the current year: Zendesk, Samanage, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contacts Management
  • Sales Management
  • Multiple Sales Workflows
  • Tasks Management
  • Task Categorization
  • Scheduling
  • Schedule Sharing
  • Email Client Integration
  • Reports & Statistics
  • Revenue Reports
  • Daily & Weekly Reports
  • Sales Rankings
  • Cost, Discounts, & Margins
  • Data Import & Export
  • Tagging & Grouping
  • Custom Fields
  • Search Function
  • Filter Setting Saving
  • Winning/Losing Sales Reasoning
  • Document Templates
  • Sales Prognoses
  • Goals & Results Sheets
  • Intelligent Sales Funnel
  • Virtual Assistant
  • Automatic Email Filtering
  • Data Extraction from Statistical Office
  • Post-Sales Tasks & Templates
  • Automatic Client Assessment
  • Contacts Widget
  • Internal Chat Room
  • Mobile Apps

Pricing Info

Livespace offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Base – $19.00/user/month or $16.15/user/month/annual billing

  • 3GB Storage
  • 100 Emails Daily per User
  • 1 Email per User
  • Email Scheduling
  • Email Support

Automation – $39.00/user/month or $33.15/user/month/annual billing

  • 8GB Storage
  • 300 Emails Daily per User
  • 3 Emails per User
  • Email Scheduling
  • Email & Live Support
  • Automated Email & Task Workflows
  • Automatic Client Scoring
  • Team Management
  • User Access & Permissions Settings
  • Email Tracing
  • Online Support & Implementation
  • Paid Basic Customization

Enterprise – $65.00/user/month or 15% discount/annual subscription

  • 30GB Storage
  • 900 Emails Daily per User
  • 10 Emails per User
  • Email Scheduling
  • Email, Online, & Live Support
  • Automated Email & Task Workflows
  • Automatic Client Scoring
  • Team Management
  • User Access & Permissions Settings
  • Email Tracing
  • Online Support & Implementation
  • Dedicated Support with Technical Support Access
  • Paid Extended Customization

All packages are also available in two-year subscription plans. A 25% discount is applicable.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BPR Interactive Agency, Tomo Group Interactive, Kerris Group Interactive Agency

Integrations

Livespace provides its clients access to its API which allows them to connect with any of their pre-existing or additional tools. The following are a few examples of applications that can be connected to the CRM platform:

  • Sales Manago
  • iPresso
  • Landingi
  • Google Chrome
  • pl
  • IMAP
  • Dropbox
  • iCal
  • Highrise
  • Olark
  • Datera

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Livespace is an innovative, new generation CRM that paves the way for intelligent sales and client support.

Company Email

support@livespace.io

Contact No.

Company's Address

1 Mokotowska Street, XII’th Floor
00-640 Warsaw
Poland

Please keep in mind that while both ManageEngine ServiceDesk and Livespace may offer a reliable range of features each app could be created for a different business size. If you are comparing features you should pay attention to a company size they are catering to. Specific features could scale up effectively for large enterprises but if you own a small or medium company it’s often more sensible to refrain paying for complex features that you may never use.

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