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Compare ManageEngine ServiceDesk vs LeadScore.io

What is better ManageEngine ServiceDesk or LeadScore.io? When you compare ManageEngine ServiceDesk and LeadScore.io, it is possible to see which CRM Software product is the more effective option. This means that your business will be able to choose most productive and effective program. You can examine the specifics, such as available tools, pricing, plans offered by each vendor, offer conditions, and many more

We also let you evaluate their total scores to know which one appears to be more suitable. ManageEngine ServiceDesk has 8.7 points for overall quality and 100% rating for user satisfaction; while LeadScore.io has 8.0 points for overall quality and N/A% for user satisfaction. Similarly, you can also check which software company is more credible by sending an email request to both and see which one replies faster.

Those of you who want to save some time or would like to get a Service Desk Software suggestion from our team may want to investigate these top choices for this year: Zendesk, Freshservice, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from €8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • List Management & Workflows
  • Deals and Custom Pipelines
  • Todos, Meetings & Activities
  • Built-in Reporting & Analytics
  • Personalized Bulk Emails
  • Sales Dialer
  • Unlimited Number of Contacts
  • Social Contact Enrichment
  • 5 000 Tracked Emails / Month
  • Real-Time Email Sync
  • Multi-Step Drip Campaigns

Pricing Info

LeadScore offers the following basic and enterprise pricing options for users to choose from.  Give the details a look, and select the best plan for your business.

Bronze – €8/user/month

  • List Management & Workflows
  • Deals and Custom Pipelines
  • Todos, Meetings & Activities
  • Built-in Reporting & Analytics
  • Personalized Bulk Emails

Silver – €12/user/month

  • All Bronze features
  • Sales Dialer
  • Unlimited Number of Contacts
  • Social Contact Enrichment
  • 5 000 Tracked Emails / Month
  • Real-Time Email Sync

Gold – €20/user/month

  • All Silver features
  • Multi-Step Drip Campaigns
  • Unlimited Number of Contacts
  • Unlimited Tracked Emails

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

LeadScore.io integrates with the following business systems and applications:

  • Facebook
  • Slack
  • Email Apps
  • Calendar Apps

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A sales & marketing management solution designed for small companies.

Company Email

contact@interact.io

Company's Address

interact.io Cloud Solutions GmbH
Charlottenstrasse 2, 10969 Berlin
Germany

If you are still having second thoughts about which app will be best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular each solution is and how extensive is its online presence.For instance, if you check ManageEngine ServiceDesk LinkedIn account you’ll learn that they are followed by 3941 users. In case of LeadScore.io the volume of followers on their LinkedIn page is 0.

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