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Compare ManageEngine ServiceDesk vs Kukui

What is better ManageEngine ServiceDesk or Kukui? If you’re having a hard time selecting the best CRM Software product for your needs, it’s a good idea to compare the available software and determine which one offers more advantages. In particular, here you can assess ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) vs. Kukui (overall score: 8.3; user rating: N/A%) for their overall performance.

You can even see which one provides more features that you need or which has better pricing plans for your current budget. Having a clear table to match their features will significantly improve the likelihood of finding the best product for your company. Look closely at other factors of the software for example if it’s easy to use, adaptability, scalability, and pricing plans.

Currently, the best products in our Service Desk Software category are: Freshservice, Zendesk, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Advanced CRM
  • Custom Websites
  • SEM and SEO Tools
  • Digital Vehicle Inspections
  • Follow Up
  • Analytics
  • Postcards

Pricing Info

Contact Kukui for information on their basic and enterprise pricing packages.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

West Lake Houston Automotive, Fairway Auto Repair, Dave’s Automotive

Integrations

Kukui integrates with the following business systems and applications:

  • AutoShopFollowUp.com
  • Frazer

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Kukui is a fully-loaded, modular CRM software that caters specificially to auto repair shops.

Company Email

sales@kukui.com

Contact No.

Company's Address

Kukui Corporation
2077 Gateway Pl. Suite 150
San Jose, CA 95110
United States

You don’t want simply a broad array of functionalities and flexible pricing plans from a credible CRM Software. Almost as essential as key features is a quality customer support. You want to ensure that in a situation where you have any questions about ManageEngine ServiceDesk or Kukui, or you run into a problem, or maybe you’ll want to ask for a specific change or functionality beneficial to your company you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you can enjoy personal training or at least a knowledge base you can use.

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