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Compare ManageEngine ServiceDesk vs Kreato CRM

What is better ManageEngine ServiceDesk or Kreato CRM? The ideal CRM Software is a solution that can handle your company’s specific needs. You can determine which alternative works best for your business if you examine a wider range of products before you decide which one is the best.

For instance, ManageEngine ServiceDesk and Kreato CRM are scored at 8.7 and 8.0, respectively, for overall quality and performance. Likewise, ManageEngine ServiceDesk and Kreato CRM have a user satisfaction rating of 100% and N/A%, respectively, which reveals the general feedback they get from customers. Even better, reach put to a current user of the software and ask for their opinion about the software in question.

Currently, the leading solutions in our Service Desk Software category are: Freshservice, Samanage, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead & Sales Pipeline Management
  • Call & Email Integration
  • Task & Email Automation
  • Artificial Intelligence For Sales
  • Profile & Behavioral Scoring
  • Sales Process Roadmap
  • Sales Reports & Dashboards
  • Full Featured Mobile CRM App

Pricing Info

Kreato CRM offers two enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Professional – $25/user/month (annual billing)

  • Leads & Sales Pipeline Tracking
  • Customized Sales Pipeline
  • Accounts & Contacts Management
  • Profile & Behavioral Scoring for Leads
  • Intelligent Pipeline SLAs
  • Task & Email Automation
  • Call & Email Integration
  • Email Conversation Intelligence
  • Intelligent Data Fields
  • Sales Reports & Dashboards
  • Full-Featured Mobile App

Enterprise – $55/user/month (annual billing)

  • All Professional features
  • Customized Sales Process Roadmap
  • Data-Driven Sales Forecasting
  • Actionable Sales Intelligence
  • Predictive Engagement Intelligence
  • Team Performance Leader-Boards
  • Advanced Call & Email Analytics
  • Sales Gamification
  • Approval Automation
  • Custom Modules
  • Full-Featured Mobile App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Kreato CRM integrates with the following business systems and applications:

  • Twilio
  • Plivo
  • Sendgrid
  • Mandrill
  • Unbounce
  • PIPL
  • Zopim
  • Knowlarity
  • Exotel
  • mVaayoo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Kreato CRM is an AI-powered intelligent CRM platform for Sales characterized by comprehensive functionality, innovative artificial intelligence and sales acceleration tools.

Company Email

sales@kreatocrm.com

Contact No.

Company's Address

340 S Lemon Ave.
Walnut, CA 91789
USA

Please pay attention to the fact that even though both ManageEngine ServiceDesk and Kreato CRM may offer an excellent range of features every product might be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a company type they are aimed at. Certain functionalities might scale up effectively for huge enterprises but if you own a small or medium company it’s often more sensible to stay away from paying for complex features that you might never actually use.

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