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Compare ManageEngine ServiceDesk vs iSEEit

What is better ManageEngine ServiceDesk or iSEEit? To successfully find the most useful and productive CRM Software for your company, you need to compare products available on the market. For example, here you can match ManageEngine ServiceDesk’s overall score of 8.7 against iSEEit’s score of 7.8. You can even review their general user satisfaction: ManageEngine ServiceDesk (100%) vs. iSEEit (100%).

In addition, you can assess their strengths and weaknesses feature by feature, including their offered terms and pricing. By comparing products you are improving your chances to pick the right software for your requirements. Of course you have to know your specific needs to realize which software matches those needs.

Our experts made sure to review all popular Service Desk Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contacts, leads, & deals
  • Customizable sales process
  • Delegate tasks
  • Meeting minutes
  • Forecast
  • Sales Playbook
  • KPI Dashboard
  • Sales Qualification Methodology
  • Integration
  • Enriched Reporting

Pricing Info

iSEEit offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Professional – $25/user/month

  • Contacts, leads, & deals
  • Customizable sales process
  • Delegate tasks
  • Meeting minutes
  • Forecast

Enterprise – $39/user/month

  • All Professional features
  • Sales Playbook
  • KPI Dashboard
  • Sales Qualification Methodology
  • Integration

Opportunity Manager – By quote

  • Opportunity Management
  • Sales Playbook
  • Close plan
  • Forecast
  • Enriched reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

L'Oreal, Fuze, Infinite Data

Integrations

At the moment, iSEEit offers a streamlined integration with Salesforce.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

iSEEit includes one of the leading sales methodologies for B2B sales organizations.

Company Email

now@iseeit.com

Contact No.

Company's Address

Flossgasse 2
1020 Wien
Austria

When you test different CRM Software solutions you shouldn’t only explore their list of features and available pricing plans. Pay attention to the fact that the product should be matching your standards and company so the more flexible their offer the better. Learn what OSes are supported by ManageEngine ServiceDesk and iSEEit and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a key element for many businesses.

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