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Compare ManageEngine ServiceDesk vs Gro CRM

What is better ManageEngine ServiceDesk or Gro CRM? If you’re getting a tough time picking the right CRM Software product for your situation, we suggest that you do a comparison of the available software and find out which one offers more advantages. In particular, here you can examine ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) vs.

Gro CRM (overall score: 8.0; user rating: 100%) for their overall performance. You can also see which one provides more features that you need or which has more suitable pricing plans for your current budget. Working with a clear table to match their features will significantly improve the possibility of obtaining the right product for your company. Take a closer look at other areas of the software like intuitiveness, flexibility, scalability, and pricing terms.

We did our best to review all popular Service Desk Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Freshservice, Samanage, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $14.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Dashboard
  • Contacts and Customer Relationship Management
  • Opportunity and Deal Management
  • Task Management
  • Call Queue Managment
  • Calendar Events
  • File and Document Management
  • Email Intelligence and Integration
  • Status Board Analytics
  • Metrics and History Reporting
  • Sales Reporting and Analytics
  • Inventory Management
  • Invoicing and Quotes
  • Purchase Order Management
  • Payment Processing
  • Receipt and Expense Tracking

Pricing Info

Gro CRM offers three CRM plans for users to choose from. Give the details a look, and select the best plan for your company:

 

Gro CRM Solo: $14.99 (Annualy or monthly)

  • Contatcs and accounts
  • Deals
  • Task management
  • Documents management
  • Calendar
  • Tags
  • Notifications
  • Email integration

Gro CRM Basic: $24.99 (Annualy or monthly)

  • All Solo features
  • Inventory management
  • Order management
  • Quotes and invoices
  • Reports
  • Data exports

Gro CRM Pro: $49.99 (Annualy or monthly)

  • All Basic features
  • Role based permissions
  • Call center management
  • Expenses and receipt tracking
  • Geo location – Maps & Directions
  • Status & Scoring

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Gro CRM integrates with the following business systems and applications:

  • Apple iCloud Drive
  • Apple Maps
  • Integrated Phone, Messaging, and FaceTime
  • Apple Pencil
  • Apple Smart Keyboard
  • WordPress
  •  Stripe
  • Gro CRM REST API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Gro CRM is a customer relationship management solution created for small businesses and is built to work exclusively with Mac and iOS devices.

Company Email

sales@grocrm.com

Contact No.

Company's Address

101 California St., Suite 2710
San Francisco, California 94111
USA

No CRM Software will be able to cater to all the needs of a business. Even though key features of ManageEngine ServiceDesk and Gro CRM are obviously a priority you should also thoroughly study the integrations offered by a given solution. In many cases you will already be working with some other SaaS software in your company and it’s much more beneficial to go with apps that integrate well with one another. If you do that you will be able to be certain of a smooth transfer of information between your teams and software used, which can considerably reduce time spent on migrating between one service and the other.

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