What is better ManageEngine ServiceDesk or Gro CRM? If you’re getting a tough time picking the right CRM Software product for your situation, we suggest that you do a comparison of the available software and find out which one offers more advantages. In particular, here you can examine ManageEngine ServiceDesk (overall score: 8.7; user rating: 100%) vs.
Gro CRM (overall score: 8.0; user rating: 100%) for their overall performance. You can also see which one provides more features that you need or which has more suitable pricing plans for your current budget. Working with a clear table to match their features will significantly improve the possibility of obtaining the right product for your company. Take a closer look at other areas of the software like intuitiveness, flexibility, scalability, and pricing terms.
We did our best to review all popular Service Desk Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Freshservice, Samanage, Zendesk.
Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management
Pricing Info
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
No CRM Software will be able to cater to all the needs of a business. Even though key features of ManageEngine ServiceDesk and Gro CRM are obviously a priority you should also thoroughly study the integrations offered by a given solution. In many cases you will already be working with some other SaaS software in your company and it’s much more beneficial to go with apps that integrate well with one another. If you do that you will be able to be certain of a smooth transfer of information between your teams and software used, which can considerably reduce time spent on migrating between one service and the other.
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