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Compare ManageEngine ServiceDesk vs Gincore

What is better ManageEngine ServiceDesk or Gincore? You have so many CRM Software solutions in today’s market that picking the right product can be overwhelming. On our comparison page, we let you assess the functions, pricing terms, available plans, and more details of ManageEngine ServiceDesk and Gincore.

It’s also possible to assess their score (8.7 for ManageEngine ServiceDesk vs. 8.0 for Gincore) and user satisfaction level (100% for ManageEngine ServiceDesk vs. 100% for Gincore). The scores and ratings give you an overall idea how both of these software products perform. Additionally, find out if the solution can integrate with your current business apps to guarantee greater productivity.

In the event you have to quickly identify the more reliable Service Desk Software according to our experts we suggest you try out these services: Zendesk, LiveAgent, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Billing & Invoicing
  • Dispatch Management
  • Inventory Control
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Work Order Management

Pricing Info

Gincore offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Start-Up – $19.99/month

  • 2 Users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser

Workshop – $29.99/month

  • 7 Users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser

Standard – $49.99/month

  • 14 users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser

Professional – $99.99/month

  • Unlimited Users
  • Complete logistics between branches
  • Funnel of sales, analytics
  • Competitors parser
  • Individual improvements for your business

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Remonteka, SerpService, M-Fix

Integrations

Gincore offers integration with Google Analytics, Telephony provider sю as well as barcode scanners, POS terminals, thermal printers for printing labels/price tags and much more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Gincore is a cloud-based accounting and CRM software that caters specifically to computer and cellphone service centers and repair shops.

Company Email

gincore@gincore.net

Contact No.

Company's Address

San Francisco 3
Embarcadero Center
USA

It may not always be enough to just compare ManageEngine ServiceDesk and Gincore against each other. Although specific functionalities, cost and user reviews are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards won by every service. Frequently a less dominant solution may turn out to be a good choice that was a winner of many industry awards such as our Experts’ Choice Award which reveals that in spite of smaller market presence it’s a significant contender to the solutions that rule the market.

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