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Compare ManageEngine ServiceDesk vs Funnel CRM

What is better ManageEngine ServiceDesk or Funnel CRM? With a wide range of functions, pricing, terms, and more to evaluate, choosing the right CRM Software for your business is tough. Nevertheless making use of our system, it is simple to match the characteristics of ManageEngine ServiceDesk and Funnel CRM as well as their general score, respectively as: 8.7 and 8.0 for overall score and 100% and 91% for user satisfaction.

You can also review them feature by feature and see which software is a more suitable fit for your business. Remember to ask for a free trial first prior to opting in for a plan to see how the program can help you in real scenarios.

In case you you need to quickly identify the more reliable Service Desk Software according to our review team we advise you take a look at these services: Salesforce Essentials, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Forms
  • Sales Funnels
  • Contact Management
  • Proposal
  • Notes
  • Gmail Integration

Pricing Info

Funnel CRM offers the following basic and enterprise pricing packages:

Standard Plan – $10/month

  • One Form
  • One User
  • Cannot add more users
  • Unlimited number of deals
  • Unlimited number of contacts
  • Gmail integration
  • Email Templates

Pro Plan – $39/month

  • All Standard Plan features
  • Unlimited forms
  • Self-Hosted Forms
  • Add-ons
  • Oner User
  • Can add more users

Add-ons
User Add-on – $2/additional user

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Funnel CRM integrates with the following business systems and applications:

  • Gmail
  • Other Email Clients

Integrations coming soon:

  • Zapier
  • Facebook leads
  • Wordpress and other CMS

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CRM with lead management tools that help you manage your sales process and lead tracking needs.

Company Email

hi@funnelcrm.co

Contact No.

Company's Address

Buzz Interactive Pvt Ltd.
FF-1, Divine Garden Commercial Arcade
Divine Gardens, Lahore 54000
Pakistan

No CRM Software will manate to cater to all the requirements of a company. Though key features of ManageEngine ServiceDesk and Funnel CRM should matter you should also carefully explore the integrations supported by each app. In many cases your team will already be using other types of B2B software in your company and it’s much wiser to select solutions that integrate well with each other. That way you can guarantee a reliable exchange of data between your teams and apps, which can significantly reduce time devoted to migrating between one product and the other.

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