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Compare ManageEngine ServiceDesk vs ExxpertApps

What is better ManageEngine ServiceDesk or ExxpertApps? There are numerous CRM Software products out there today. The ideal way to find out which service fits your needs best is to compare them side by side. For instance, here you can review ManageEngine ServiceDesk and ExxpertApps for their overall score (8.7 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).

You can even check their features and pricing stipulations and other helpful data below. When matching products make sure to examine their related advantages and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, bear in mind to assess secondary issues including security, backup, ease-of-use, and customer support.

We did our best to review all popular Service Desk Software solutions offered out there, but among them these three deserved our special attention: Zendesk, Freshservice, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contact Management
  • Project Management
  • Account Management
  • Knowledge Management
  • Opportunity Management with Swarm Intelligence
  • Task Management
  • Email Campaign Management
  • Meeting Management
  • Transactional Landing Pages
  • Document Management
  • Product Management
  • Messages & Chats
  • Extensive Reports & Dashboards
  • Case Management
  • Online Procurement
  • Multi-Currency Invoicing
  • Online Sales & Auctions
  • Responsive Mobile Screens
  • Online Surveys & Registrations
  • Multi-language
  • Online Payments
  • Legal Clause Management for GDPR
  • Forms

Pricing Info

ExxpertApps offers three levels of enterprise pricing. These are outlined below to help you decide which one is the most suitable for your needs.

Standard – $50.00/month

  • Contacts
  • Companies
  • Resources
  • Projects
  • Activities
  • Mailer
  • Landing Pages
  • Procurement
  • Documents
  • Messages
  • Chats

Premium – $60.00/month

  • All Standard Features
  • Customers
  • Providers
  • Opportunities
  • Products
  • Invoicing

Enterprise – starts at $30.00-$60/month

  • Customized Package

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ExxpertApps does all necessary integration based on customer request. There are today no standard integration modules to other software packages.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Leading European cloud CRM software that boasts a dynamic and comprehensive suite that helps users in every business facet and process

Company Email

info@calvisystems.com

Contact No.

Company's Address

Calvi Systems SL
c/ Tramontana, 39
28223 Pozuelo de Alarcón
Madrid, Spain

The apps examined on this page are merely a sliver of our complete CRM Software category and you should remember that there may be more reliable solutions out there. If you want to make sure you make the best possible choice for your business we definitely urge you to analyze more software first. It may also be a good idea to study our top 10 CRM Software ranking to learn which solutions are now the highest-ranking ones and dominate the market.

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