MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare ManageEngine ServiceDesk vs Crust CRM

What is better ManageEngine ServiceDesk or Crust CRM? With a wide range of features, pricing, details, and more to evaluate, choosing the right CRM Software for your company is hard. But by using our system, it's easy to match the characteristics of ManageEngine ServiceDesk and Crust CRM including their general score, respectively as: 8.7 and 8.0 for overall score and 100% and N/A% for user satisfaction.

You can also evaluate them feature by feature check out which software is a more effective fit for your business. Keep in mind to ask for a trial version first prior to getting a plan to get a firsthand experience how the program works in practical situations.

We did our best to prepare reviews of all popular Service Desk Software solutions offered on the market, but among them these three deserved our special attention: Zendesk, Freshservice, Vision Helpdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Modules
  • Custom Dashboards
  • Custom Lists
  • Custom Views
  • Complete Customer Profiles
  • Reusable Customer IDs
  • Social Logins
  • Deal Rooms
  • Peripheral Workflow Engine
  • Reports
  • Integrations
  • Standards-based IAM

Pricing Info

Crust CRM is a full-featured customer relationship management solution. If you are interested in this product, you can request custom enterprise pricing via the website’s contact form.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Crust CRM can integrate with a wide array of third-party solutions through webhooks. Among these are the following:

  • Google Apps
  • MailChimp
  • Typeform
  • HubSpot
  • Asana
  • Dropbox
  • Jira
  • Zendesk
  • Squarespace
  • Drip
  • Wave
  • ClickSend SMS
  • GoToWebinar

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A highly configurable open-source CRM software based in the cloud that is seamlessly integrated with thousands of third-party systems.

Company Email

sales@crust.tech

Contact No.

Company's Address

Crust Technology Ltd.
Unit 1G, The Atrium
Blackpool Business Park
Blackpool, Cork T23 AN20
Ireland

If you continue having doubts about which app will be best for your company it may be a sound idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular a given solution is and how wide is its online presence. For instance, in case of Facebook ManageEngine ServiceDesk has 15368 likes on their official page while Crust CRM profile is liked by 3 users.

Page last modified