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Compare CMx Contract Experience vs. ManageEngine ServiceDesk

If you need a reliable Contract Lifecycle Management Software product for your organization you must make time to assess several solutions. It doesn’t have to be complex, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can check ManageEngine ServiceDesk’s overall score of 8.7 and compare it against CMx Contract Experience’s score of 8.0; or ManageEngine ServiceDesk’s user satisfaction level at 100% versus CMx Contract Experience’s 100% satisfaction score. The comparison can help you see the good and bad points of each service, and choose which one matches your requirements better. On top of the robust features, the solution which is simple and intuitive is always the better option. In the event you would like to quickly decide on the best Service Desk Software according to our experts we suggest you examine one of these products: Zendesk, LiveAgent, Freshservice.
Comparison

CMx Contract Experience

VS

ManageEngine ServiceDesk

VS

CMx Contract Experience screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$99

$10

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | One-time payment | Quote-based
Complete Review

Complete Review

Overview

Overview

CMx delivers exceptional Contract Life Cycle Management (CLM) features at the lowest industry cost without compromising quality and data security.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Useful Links
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Prominent Customers

Prominent Customers

Hallmark, Lufthansa, GE, Intel, Airbus
Languages

Languages

English English, Dutch
Contact Phone

Contact Phone

+1-866-862-6563 +1-800-443-6694
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

CMx Contract Experience offers connectors for all ERP’s and CRM systems and many more in the road map.

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft
Available Plans

Available Plans

Depending on the features and selected deployment method, CMx Contract Experience offers users 5 enterprise pricing plans to choose from. Give the details a look, and select the best option for your company:

Standard Cloud – $99/month

  • Full Contract Life Cycle Management (CLM)
  • Document Management & Versioning
  • Manage Contract Templates
  • Manage Contracting Parties
  • Central Contract Repository/Clause Library
  • Full Audit Trail
  • Drag & Drop Custom Fields
  • Advanced Contract Generation
  • Self Service Import/Export Contracts
  • Routing and Approval Workflow
  • Contract Drafting & Redlining

Professional Cloud – $199/month

  • All features
  • 25 users

Advanced Cloud – $399/month

  • All features
  • 100 users

Enterprise Cloud – $999/month

  • All features
  • 1,500 users

Custom (On Your Servers) – By quote

  • All features
  • Users On Demand

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
Contact Address

Contact Address

622 Quail Run Drive
Murphy, TX 75095
USA
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Available Features

Available Features

CMx Contract Experience FEATURES

  • Central Contract Repository
  • Integrated CRM
  • Contract Review and Approval Workflow
  • Multi-Factor/Two Step Authentication (MFA)
  • World class Secured SSL Certificate
  • Encrypted data storage
  • Contract Creation and Redlining
  • Analytics, Activity Logs, and Reports
  • Scalability
  • Self-Service Import and Export
  • Easy Configuration and Permissions

ManageEngine ServiceDesk FEATURES

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about CMx Contract Experience pricing Learn more about ManageEngine ServiceDesk pricing
Email Address

Email Address

support@contractexperience.com support@servicedeskplus.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on exclusively a broad range of useful tools and scalable pricing plans from a popular Contract Lifecycle Management Software. Almost as important as core features is a top-notch customer support. You want to make sure that in a situation where you have any questions about ManageEngine ServiceDesk or CMx Contract Experience, or you struggle with some problems, or perhaps you’ll need to request a certain revision or feature useful to your company you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to enjoy individual training or at least an FAQ you can use.