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Compare ManageEngine ServiceDesk vs CMx Contract Experience

What is better ManageEngine ServiceDesk or CMx Contract Experience? We are here to streamline the whole process of comparing Contract Lifecycle Management Software products for you. In particular, on this page you can examine the overall performance of ManageEngine ServiceDesk (8.7) and contrast it with the overall performance of CMx Contract Experience (8.0). It's also possible to match their overall user satisfaction rating: ManageEngine ServiceDesk (100%) vs. CMx Contract Experience (100%).

What’s more, you can read their capabilities thoroughly to find out which product can better tackle your company’s requirements. Generally, any B2B software should allow you to quickly see the big picture, all the while offering you immediate access to the details.

Currently, the best products in our Service Desk Software category are: Freshservice, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Central Contract Repository
  • Integrated CRM
  • Contract Review and Approval Workflow
  • Multi-Factor/Two Step Authentication (MFA)
  • World class Secured SSL Certificate
  • Encrypted data storage
  • Contract Creation and Redlining
  • Analytics, Activity Logs, and Reports
  • Scalability
  • Self-Service Import and Export
  • Easy Configuration and Permissions

Pricing Info

Depending on the features and selected deployment method, CMx Contract Experience offers users 5 enterprise pricing plans to choose from. Give the details a look, and select the best option for your company:

Standard Cloud – $99/month

  • Full Contract Life Cycle Management (CLM)
  • Document Management & Versioning
  • Manage Contract Templates
  • Manage Contracting Parties
  • Central Contract Repository/Clause Library
  • Full Audit Trail
  • Drag & Drop Custom Fields
  • Advanced Contract Generation
  • Self Service Import/Export Contracts
  • Routing and Approval Workflow
  • Contract Drafting & Redlining

Professional Cloud – $199/month

  • All features
  • 25 users

Advanced Cloud – $399/month

  • All features
  • 100 users

Enterprise Cloud – $999/month

  • All features
  • 1,500 users

Custom (On Your Servers) – By quote

  • All features
  • Users On Demand

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CMx Contract Experience offers connectors for all ERP’s and CRM systems and many more in the road map.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CMx delivers exceptional Contract Life Cycle Management (CLM) features at the lowest industry cost without compromising quality and data security.

Company Email

support@contractexperience.com

Contact No.

Company's Address

622 Quail Run Drive
Murphy, TX 75095
USA

Please keep in mind that while both ManageEngine ServiceDesk and CMx Contract Experience may provide a reliable array of features each product could be aimed at a different company size. If you are studying different apps you should pay attention to a business type they are catering to. Specific functionalities may scale up with no problem for large enterprises but if you run a small or medium company it’s frequently more sensible to refrain paying for customized functionalities that you may never use.

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