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Compare ManageEngine ServiceDesk vs Chime

What is better ManageEngine ServiceDesk or Chime? Today’s businesses look for the top CRM Software product to remain competitive. On this page we help you with choosing the right solution, by allowing you to evaluate ManageEngine ServiceDesk and Chime down to the very details of their individual modules.

It is also possible to make use of our overall scoring values, which rate the software general quality and performance. ManageEngine ServiceDesk got a 8.7 score, while Chime has a score of 8.6. Likewise, you can compare their general user satisfaction rating: 100% (ManageEngine ServiceDesk) against 92% (Chime). Bear in mind to choose the software that best matches your most crucial priorities, not the solution with the most robust features.

Right now, the leading solutions in our Service Desk Software category are: Freshservice, Zendesk, LiveAgent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

Starting from $300

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Generation
  • Advertising Management
  • Search Engine and Social Media Marketing
  • Retargeting
  • Drip Email Marketing
  • Behavior Analysis
  • Lead Nurturing
  • Lead Assignment
  • Task Management
  • Action Planning
  • Automatic Reminders
  • Team Management
  • Progress Tracking
  • Performance Reports
  • IDX Website
  • Website Management
  • Template Management
  • Content Management
  • Search Functionality
  • Client and Property Matching
  • Activity Tracking
  • Chat
  • Commenting
  • Sales Pipeline
  • Communication Management
  • CRM Integration
  • Third Party Integrations
  • Activity Dashboard

Pricing Info

Chime offers three SMB pricing plans for users to choose from, depending on the size of their team. Give the details a look, and select the best plan for your team.

Agent(1-3)

  • $299/mo.
  • IDX Website plus Intelligent CRM

Team (15-100)

  • Starts at $899/mo.
  • + $15/additional user/mo.
  • IDX Website plus Intelligent CRM

Brokerage (100+)

  • Customized
  • IDX Website plus Intelligent CRM with Broker Admin backend

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Titus Real Estate, Utah Home Guide, RealtyPath

Integrations

Chime can be integrated with other CRM software. It also supports the following integrations:

  • MailChimp
  • Zapier
  • Gmail
  • Exchange
  • Dotloop
  • Google Calendar
  • Outlook Calendar
  • Brokermint
  • BombBomb
  • Cloud CMA

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM and lead generation software for small to medium-sized real estate agencies and teams, offering lead generation through search engine and social media marketing, and more.

Company Email

support@chimeinc.com

Contact No.

Company's Address

Salt Lake City, Utah
USA

Every time you test different CRM Software apps you shouldn’t simply study their features list and offered pricing plans. Pay attention to the fact that the software must be matching your work processes and team so the more flexible their offer the better. Find our what platforms are supported by ManageEngine ServiceDesk and Chime and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and geographies are supported, because this could be a key element for many firms.

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