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Compare ManageEngine ServiceDesk vs CallHippo

What is better ManageEngine ServiceDesk or CallHippo? Finding the suitable Customer Support Software product is as straightforward as contrasting the good and weaker features and terms offered by ManageEngine ServiceDesk and CallHippo. Here it's also possible to match their all round scores: 8.7 for ManageEngine ServiceDesk vs. 8.0 for CallHippo.

Or you can look at their general user satisfaction rating, 100% for ManageEngine ServiceDesk vs. N/A% for CallHippo. We suggest that you put some effort and examine their unique features and determine which one is the better choice for your company. Likewise, keep in mind to take into account your company’s or industry’s unique case, for example, a multilingual app for a global staff or a mobile platform to help you work away from your office.

In case you you want to quickly identify the optimal Service Desk Software according to our review team we recommend you take a look at these products: Zendesk, Freshservice, Samanage.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $4.5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Automatic Call Distribution
  • Data Records
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email

Pricing Info

CallHippo offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Starter – $5/user/month or $4.5/user/month (annual billing)

  • Unlimited Users
  • Unlimited Number of Callers in Queue
  • Automatic Call Distribution
  • Data Records
  • Custom Messages
  • Call Recording
  • Forward to Cellphones
  • Voice Mail
  • Working Hours Per User
  • Contact Management
  • Shared Contacts
  • Email Support
  • Priority Email

Premium – $10/user/month or $8.5/user/month (annual billing)

  • All Starter features
  • Free Inbound Calls
  • Phone Support

Premium – $20/user/month or $17/user/month (annual billing)

  • All Premium features
  • Free Outgoing Calls to US/Canada (500 minutes per user)
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bright Livingstone, Dimenson Management Consulting, The Burge

Integrations

  • Pipedrive
  • Zoho
  • Other integration updates in CallHippo will be released very soon. After the updates are released, it will become possible to integrate CallHippo with Zapier, Slack, Intercom,and more CRM’s.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CallHippo is a software platform that meets all your business requirements associated with phone support Systems.

Company Email

support@callhippo.com

Contact No.

Company's Address

340 S. Lemon Ave #7359
Walnut, CA 91789
USA

The products analyzed on this page are merely a small sample of our complete Customer Support Software category and you should take into account that there may be better services out there. If you would like to make sure you make the wisest choice for your team we strongly suggest that you compare more solutions first. You may also want to study our top 10 Customer Support Software list to find out which apps are currently the highest-ranking ones and dominate the market.

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