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Compare ManageEngine ServiceDesk vs BigSIS

What is better ManageEngine ServiceDesk or BigSIS? We are here to simplify the cumbersome process of reviewing CRM Software products for you. For instance, on this page you can verify the overall performance of ManageEngine ServiceDesk (8.7) and compare it with the overall performance of BigSIS (8.0). It's also possible to match their overall user satisfaction rating: ManageEngine ServiceDesk (100%) vs. BigSIS (99%).

What’s more, study their capabilities thoroughly to check which product can better address your company’s needs. Generally, any B2B software must let you to quickly check the big picture, all the while giving you easy access to the details.

We realize that not all people have the time to try out a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Samanage, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $199

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Student Management
  • End-of-Semester Reports & Grades
  • Attendance & Truancy Management
  • Leads Management with Tasks
  • Back to School Forms
  • Volunteer Management
  • Calendars & Events
  • DocumentCenter
  • Integrated Email
  • Donations & Fundraising
  • Online Applications
  • Online Contracts
  • Lead Reporting
  • Gradebook
  • Mail Merge
  • Authorize.net Payments

Pricing Info

BigSIS offers the following basic and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Core – $199/month

  • All Contacts & Common Features
  • Student Management
  • End-of-Semester Reports & Grades
  • Attendance & Truancy Management

Core+ – $299/month

  • All Core Features
  • Leads Management with Tasks
  • Back to School Forms
  • Volunteer Management
  • Calendars & Events
  • DocumentCenter
  • Integrated Email

Comprehensive – $499/month

  • All Core+ Features
  • Donations & Fundraising
  • Online Applications
  • Online Contracts
  • Lead Reporting
  • Gradebook
  • Mail Merge
  • Authorize.net Payments

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Park School of Baltimore, Lake Champlain Waldorf School

Integrations

BigSIS integrates with the following business systems and applications:

  • School Messenger
  • MailChimp
  • Authorize.net

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A modern and flexible Student Information System (SIS) made up of various integrated “modules.” This allows you to decide which modules you want to use.

Company Email

sales@bigsis.com

Contact No.

Company's Address

BigSIS
311 Mapleton Ave, Suites 221a & 221b
Boulder, CO 80304
USA

You should note that even though both ManageEngine ServiceDesk and BigSIS may offer an excellent array of features every software might be created for a different company size. If you are analyzing various solutions you may want to pay attention to a business size they are aimed at. Certain functionalities might scale up effectively for huge enterprises but if you have a small or medium business it’s often more sensible to avoid paying for customized features that you may never actually use.

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