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Compare ManageEngine ServiceDesk vs Bearbook

What is better ManageEngine ServiceDesk or Bearbook? A great way to find the right CRM Software product for your organization is to evaluate the solutions against each other. Here you can compare ManageEngine ServiceDesk and Bearbook and see their functions compared contrastively to help you pick which one is the more effective product.

Similarly, you can compare their overall ratings, such as: overall score (ManageEngine ServiceDesk: 8.7 vs. Bearbook: 8.0) and user satisfaction (ManageEngine ServiceDesk: 100% vs. Bearbook: N/A%). Check their varying features and similarities and discover which one outperforms the other. Moreover, imagine how your business will look like in the future; will your business outgrow the app in the next couple of years?

We are aware that not all companies have enough time to examine a large number of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Salesforce Essentials, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Management
  • Deal Pipeline
  • Activities & Goals
  • Sales Reports
  • Call & SMS Tools
  • Email Synchronization
  • Integrations

Pricing Info

Bearbook CRM has two enterprise pricing options as well as a free version for entrepreneurs and small businesses.

Basic – Free

  • 100 Contacts
  • 50 Deals
  • Activities
  • Email Integration
  • Email Templates
  • Email Tracking
  • Lead Capture
  • API
  • Multi-user

Agency – $12/user/month

  • All Basic Features
  • Unlimited Contacts
  • Unlimited Deals
  • Custom Fields
  • Automated Workflows
  • Custom Collections
  • Reports

Enterprise – request pricing information

  • All Agency Features
  • Built-in Call
  • SMS
  • Call Recording

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Swastick Trunks, Alfa Agency, Swagat Stationery

Integrations

Bearbook CRM enables you to build a cohesive digital ecosystem within your organization by integrating with over 1,000 solutions using pre-built connectors and API. The following are only a few examples:

  • Gmail
  • Slack
  • Shopify
  • Zendesk
  • Zapier
  • Webflow
  • LinkedIn
  • Magento

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A solution that simplifies your entire sales workflow with its built-in communication tools and integrations.

Company Email

hello@bearbook.com

Contact No.

Company's Address

All the data, details and statistics that we provided in this table were taken from official vendor pages, marketing resources available online, actual experience from real clients as well as our personal everyday use of each app by an expert. We do our best to thoroughly test every service, as a result we not only test it ourselves, but we also compare our findings with experiences of other members from the B2B community.

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