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Compare ManageEngine ServiceDesk vs BackStop CRM

What is better ManageEngine ServiceDesk or BackStop CRM? A sensible way to find the right CRM Software product for your company is to compare the solutions against each other. Here you can compare ManageEngine ServiceDesk and BackStop CRM and see their features compared in detail to help you select which one is the superior product.

Also, you can compare their overall ratings, including: overall score (ManageEngine ServiceDesk: 8.7 vs. BackStop CRM: 8.1) and user satisfaction (ManageEngine ServiceDesk: 100% vs. BackStop CRM: 100%). Check their varying features and similarities and find out which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next 3-5 years?

In case you you want to quickly locate the optimal Service Desk Software according to our experts we advise you examine one of these products: Samanage, Zendesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client and partner relationship management
  • Investment documentation
  • Email communications
  • Research material
  • Notes, calls and meeting capturing
  • Automatic contact synchronization
  • Restricted access
  • Contact management
  • Sales and marketing management
  • Sales pipeline tracking and maintenance
  • Interest level management
  • Client types
  • Investment probabilities
  • Compliance integration into workflows
  • Auto archiving of marketing emails
  • Fund marketing documents watermarking
  • Analytics and reporting
  • Communications management
  • Email campaign center
  • Customized website portals
  • Unlimited email distributions
  • Message monitoring
  • Marketing campaign success evaluation
  • Report distribution
  • Secure online portal

Pricing Info

Enterprise pricing details and other product information are available upon request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Horsley Bridge

Integrations

  • Preqin database
  • Microsoft Reporting
  • Crystal Reports
  • MORNINGSTAR
  • HFR DATABASE
  • HEDGE FUND INTELLIGENCE GLOBAL DATABASE
  • HEDGE FUND DATABASE AND DIRECTORY
  • HEDGE FUND DATAFEEDER
  • MSCI
  • OBIEE

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Client Relationship and Communications Management software that provides a solid foundation for managing and nurturing client and partner activities.

Company Email

info@backstopsolutions.com

Contact No.

Company's Address

BackStop Solutions
233 S. Wacker, Suite 3960,
Chicago, IL 60606
USA

Both ManageEngine ServiceDesk and BackStop CRM were evaluated by a group of reliable SaaS experts who prepared a full examination of all important elements of every app. Their final score was calculated with unique SmartScore model that gives a separate partial score to every component including: main functionalities, customer support, mobile support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only aspect important to a business so we make an effort to pay attention to all facets of a app prior to coming up with its final score.

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