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Compare ManageEngine ServiceDesk vs AutoRaptor

What is better ManageEngine ServiceDesk or AutoRaptor? There are lots of CRM Software products in the market today. The simplest way to find out which one fits your needs best is to examine them side by side. As an example, here you can examine ManageEngine ServiceDesk and AutoRaptor for their overall score (8.7 vs. 8.7, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

You can even compare their individual modules and pricing terms as well as other helpful information below. When matching products be sure to examine their corresponding features and mark their differences to have a clearer picture of both deals. Similarly, remember to evaluate non-core features including security, backup, usability, and customer service.

In case you you need to quickly locate the top Service Desk Software according to our experts we advise you examine the following solutions: Zendesk, Freshservice, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Text & Email Communications
  • Automated Texts & Emails
  • Targeted Messaging
  • Outbound Telephony
  • Consolidated Leads
  • Searchable Leads Database
  • Round Robin
  • Daily Work Plans
  • Custom Action Plans
  • Task & Activity Logging
  • Reminders
  • License & VIN Scanning
  • Mobile App
  • Reporting

Pricing Info

AutoRaptor offers enterprise pricing based on your business requirements. Check out the plans below:

Starter – $299/month

  • 3 Users
  • 1 Location
  • Mobile App License & VIN Scanning
  • CRM
  • Intelligent Automation Texting and Email
  • Internet Lead Management
  • Reporting
  • Customized Daily Action Plans

Professional – $399/month

  • 6 Users
  • 1 Location
  • All features of the Starter plan
  • Compliance-based Email Campaigns
  • 500 Telephony Minutes Per Month
  • 1,000 Text Messages Per Month

Enterprise – Contact vendor

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A CRM software purpose-built for automotive businesses to keep close communications with customers for dealerships.

Company Email

sales@autoraptor.com

Contact No.

Company's Address

AutoRaptor
144 Westminster St, #200
Providence, RI 02903
USA

Both ManageEngine ServiceDesk and AutoRaptor were tested by a group of independent SaaS experts who prepared a detailed examination of all important elements of every app. Their final rating was calculated with unique SmartScore algorithm which provides a separate partial score to every element like: main features, customer support, mobile support, security, user satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only factor important to a company so we make sure we pay attention to all sides of a solution prior to calculating its final rating.

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