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Compare ManageEngine ServiceDesk vs Ameyo

What is better ManageEngine ServiceDesk or Ameyo? Finding the right Customer Support Software product is as simple as evaluating the good and poor functionalities and terms offered by ManageEngine ServiceDesk and Ameyo. Here it's also possible to match their total scores: 8.7 for ManageEngine ServiceDesk vs. 7.6 for Ameyo. Or you can verify their general user satisfaction rating, 100% for ManageEngine ServiceDesk vs. 96% for Ameyo.

We suggest that you spend some time to study their unique features and decide which one is the better option for your organization. Likewise, remember to factor in your company’s or industry’s special circumstances, such as, a multilingual app for a global staff or a mobile app to help you work in the field.

We did our best to prepare reviews of all popular Service Desk Software products that you can find on the market, but among them these three deserved our special attention: Zendesk, Salesforce Essentials, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.6

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Third party integrations
  • ACD system
  • Advanced scripting
  • Agent call back
  • Agent supervision
  • Automatic triggers and alerts
  • Call conferencing
  • Computer telephony integration (CTI)
  • CRM system
  • Customizable wallboard
  • IVR system
  • Live agent reassignment
  • Predictive dialer
  • Productivity reports
  • Quality monitoring
  • Real-time and historical reports
  • Routing and prioritization
  • Voice logger
  • Voice recording

Pricing Info

Pricing available by quote only. Contact the vendor’s sales unit for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Acer, GE Financial Services, Flipkart.com

Integrations

Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, Sugar, Freshdesk, Microsoft Dynamics, Talisma, Zendesk and Oracle Siebel.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.

Company Email

info@ameyo.com

Contact No.

Company's Address

B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon-122018, Haryana (India)

If you continue having second thoughts about which software will be best for your business it may be a sensible idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular each service is and how large is its online presence. For example ManageEngine ServiceDesk Twitter account has currently 3405 followers. At the same time Ameyo Twitter is followed by 1306 people.

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