Compare MailPro+ vs. Vocalcom Cloud Contact Center

It’s easy to our scoring system to help you get a general idea which Communications Software product is more suitable for your company. For overall product quality, MailPro+ received 8.0 points, while Vocalcom Cloud Contact Center received 8.4 points. At the same time, for user satisfaction, MailPro+ scored 100%, while Vocalcom Cloud Contact Center scored 99%. Information regarding their characteristics, tools, supported platforms, customer service, and more are available below to give you a more correct analysis. Don’t forget to get only the features that you need so you don’t waste resources for features which are redundant. At this time, the top services in our Email Management Software category are: Front, Zoho Mail, Hiver.
Software

MailPro+

VS

Vocalcom Cloud Contact Center

VS

MailPro+ screenshot Vocalcom Cloud Contact Center screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.4 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

99% ?

Price

Price

$299

€65

Pricing Type

Pricing Type

One-time payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

MailPro+ is a unified solution for parsing, analyzing, and migrating email data of varied clients.
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused.
Easy Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Email Address

Email Address

support@mailproplus.com
Pricing Plans

Pricing Plans

MailPro+ offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

MailPro+ Personal License – $299

  • Convert Unlimited Files
  • 2 Systems
  • Single Geographical Area
  • Bulk Conversion Support
  • 24×7 Technical Support

MailPro+ Business License – $499

  • All Personal features
  • Multiple Systems
  • Unlimited Technical Support

MailPro+ Enterprise License – $4,999

  • All Business features
  • Multiple Branches of Organization

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager
Available Integrations

Available Integrations

No information available.

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Phone Number

Phone Number

+971 4 446 41 00
Pricing Page

Pricing Page

Learn more about MailPro+ pricing Learn more about Vocalcom Cloud Contact Center pricing
Available Languages

Available Languages

English English
List of Features

List of Features

MailPro+ FEATURES

  • Email Migration
  • Email Conversion
  • Email Archiving
  • Email e-Discovery
  • Email Recovery

Vocalcom Cloud Contact Center FEATURES

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management
Contact Address

Contact Address

2105 E Murray Holladay Rd #2
Holladay, UT 84117
USA
25 rue Balzac,
75008 Paris,
France
Prominent Customers

Prominent Customers

Tata, Honeywell, Cisco, Apple Hyundai, McDonald's, Orange, GazMetro
Customer Support

Customer Support

Live Support
Phone Live Support
Devices Supported

Devices Supported

Windows
Windows
Android
iPhone/iPad
Web-based
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The software analyzed on this page are only a sliver of our full Communications Software category and you should keep in mind that there may be more desirable services available. If you would like to make sure you make the wisest choice for your business we strongly encourage you to try out more software first. You may also want to consult our top 10 Communications Software ranking to see which solutions are in the current year the highest-ranking ones and dominate the market.