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Compare Magentrix vs Salesforce Live Agent

What is better Magentrix or Salesforce Live Agent? Examining products for the top Customer Support Software doesn't have to be tough. On our review platform, we enable you to match Magentrix and Salesforce Live Agent and right away analyze their distinct features. We allow you to check their uniqe benefits, supported devices, customer support, prices, terms, plus more.

It's also possible to examine their overall score (8.3 for Magentrix vs. 9.1 for Salesforce Live Agent) and overall customer satisfaction level (100% for Magentrix vs. 92% for Salesforce Live Agent). Take your time and examine your leading choices and see which one is right for your company. You should also check the software company’s credibility; can they be relied upon and will they still be around in the future?

At the moment, the most popular services in our Collaboration Software category are: Smartsheet, monday.com, Wrike.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $350

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client portal
  • Collaborative workspace
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Learning management
  • Online forums
  • Partner portal
  • Single Sign On
  • SSL security

Pricing Info

Magentrix is available in two pricing plans for its product. You may schedule a demo to learn more about its solutions and features. All of Magentrix’s plans are billed annually.

Partner Relationship Management (PRM)

Enterprise – starts from $999/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,499/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Customer Success

Enterprise – starts from $699/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $999/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Employee Collaboration

Enterprise – starts from $350/month

  • Minimum of 10 employee users
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,500/month

  • Minimum of 50 employee users
  • 2GB record storage
  • 10GB file storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sodexo, Artisan Infrastructure, Aquion Energy, NIP Group

Integrations

  • Salesforce
  • Dynamics CRM
  • MailChimp
  • Moneris
  • SnapEngage
  • Zapier
  • Esna
  • Twilio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Magentrix is an intuitive social networking platform where you can share resources, communicate, and collaborate.

Company Email

sales@magentrix.com

Contact No.

Company's Address

180 West Beaver Creek Road.,
Richmond Hill, Ontario,
L4B-1B4 Canada

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 92%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-Time Live Chat Support
  • Personalized Messages
  • Snap-ins
  • Multilingual Support
  • Customer Profile
  • Chat Routing
  • Customer Chat Sneak Peak
  • Pre-Written Messages
  • Private Messages
  • Real-Time Agent Coaching
  • Agent Queue Monitoring
  • Agent Performance Metrics
  • Instant Message Sessions Metrics

Pricing Info

Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, The Warehouse, PLDT Enterprise

Integrations

Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A real-time live chat support solution for your customer inquiries on your website and application.

Company Email

Contact No.

Company's Address

Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States

Popular Alternatives

Product Name
Score

monday.com

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • A collaboration tool for multiple employees
  • A many-to-many communication tool
  • A visual display of progress
  • An Execution Board – with big screen display
  • Easy collaboration: tag teams
  • Easy communication: tag people
  • Eliminate noise: get updates based on relevance
  • Email notifications – get notified by email
  • Email updates – send updates by email
  • Integrations: Dropbox, Google Drive, Pipedrive
  • Knowledge base – auto generated, completely searchable, full documentation
  • Motivational tool
  • New employees can hit the ground running
  • Personal and public Boards
  • You can copy and paste from Adobe
  • You can leave live comments on visuals
  • Zero emails and meetings overhead

Pricing Info

monday.com offers a free trial, and four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month (billed annually)

  • 5 GB of storage
  • Simple search function
  • Filter by person
  • iOS and Android apps
  • Add unlimited boards
  • Two-factor authentiction
  • 24/7 support

Standard – $39/month (billed annually)

  • Everything in Basic, plus:
  • 50 GB of storage
  • Crazy powerful search
  • Filter by anything
  • Create your own account templates
  • Add updates via email
  • External integrations
  • Share boards with guests
  • Limited number of guests
  • Full API
  • Timeline

Pro – $59/month (billed annually)

  • Everything in Standard, plus:
  • Unlimited storage
  • Unlimited guests
  • Private boards
  • Tags
  • Detailed activity stats
  • Google authentication
  • User profile customization

Enterprise – $118/month (billed annually)

  • Everything in Pro, plus:
  • Higher API rate limit
  • VIP support with account manager
  • One-on-one training
  • Two-factor authentication
  • Advanced security features
  • Single Sign On
  • Audit log

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uber, NBC Universal, Fiverr.com, Saatchi Art

Integrations

monday.com is an open API system, which means that develops can build custom connections, and integrate it with literally any third-party system or application. Premade integrations include:

  • Zapier
  • Slack
  • Github
  • Asana
  • JIRA
  • Dropbox
  • Gmail
  • Google Calendar
  • Google Drive
  • Email
  • Pipedrive
  • Trello

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

2019 Webby awards winners for best productivity app monday.com is the easiest way for your team to plan, organize, and track projects. Globally loved by over 80,000 teams

Company Email

Contact No.

Company's Address

Begin Road 52,
Sonol Tower, floor 13
Tel Aviv 6713701
Israel

The software analyzed on this page are only a small sample of our entire Customer Support Software category and you should remember that there might be more desirable solutions available. If you want to guarantee you make the optimal decision for your business we strongly urge you to try out more software first. It may also be a good idea to consult our top 10 Customer Support Software ranking to learn which software are in the current year the best ones and dominate the market.

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