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Compare Magentrix vs Dimelo By RingCentral

What is better Magentrix or Dimelo By RingCentral? If you wish to have a easy way to decide which Customer Support Software product is better, our proprietary method gives Magentrix a score of 8.3 and Dimelo By RingCentral a score of 8.8 for total quality and performance. In addition, Magentrix is rated at 100%, while Dimelo By RingCentral is rated 100% for their user satisfaction level.

You can also evaluate their product details, including functions, tools, options, plans, costs, and many more. See if the software allows you to customize at least part of its funnels to make sure the software matches your own business processes.

Those of you who don't have much time or could use a Collaboration Software recommendation from our experts may want to investigate these top choices for this year: monday.com, Smartsheet, Wrike.

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SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $350

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client portal
  • Collaborative workspace
  • Employee portal
  • Employee profiles
  • File management
  • Ideation
  • Knowledge base
  • Learning management
  • Online forums
  • Partner portal
  • Single Sign On
  • SSL security

Pricing Info

Magentrix is available in two pricing plans for its product. You may schedule a demo to learn more about its solutions and features. All of Magentrix’s plans are billed annually.

Partner Relationship Management (PRM)

Enterprise – starts from $999/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,499/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Customer Success

Enterprise – starts from $699/month

  • Up to 1,000 partner users
  • 5 employee teams
  • 1GB record storage
  • 5GB file storage

Elite – starts from $999/month

  • Up to 1,000 partner users
  • 10 employee teams
  • 2GB record storage
  • 10GB file storage

Employee Collaboration

Enterprise – starts from $350/month

  • Minimum of 10 employee users
  • 1GB record storage
  • 5GB file storage

Elite – starts from $1,500/month

  • Minimum of 50 employee users
  • 2GB record storage
  • 10GB file storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sodexo, Artisan Infrastructure, Aquion Energy, NIP Group

Integrations

  • Salesforce
  • Dynamics CRM
  • MailChimp
  • Moneris
  • SnapEngage
  • Zapier
  • Esna
  • Twilio

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Magentrix is an intuitive social networking platform where you can share resources, communicate, and collaborate.

Company Email

sales@magentrix.com

Contact No.

Company's Address

180 West Beaver Creek Road.,
Richmond Hill, Ontario,
L4B-1B4 Canada

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omni-Digital Platform
  • Open API
  • Digital Identification Module
  • ICE (Dimelo’s Proprietary Machine Learning Engine)
  • Filter Messages
  • Route Messages to Qualified Agents
  • Automated Qualification of Messages
  • Anti-Spam Filter
  • Define Rules and Criteria
  • Dedicated Agent Workspace
  • Queue Management
  • SLA (Service Level Agreement)
  • Response Time Indication
  • Automated Message Forwarding
  • Escalation Rules
  • Desktop Notifications
  • Customer Digital Profile
  • Conversation History
  • One-Click Customer Record Access
  • Automatic Responses
  • Reply Assistant
  • Knowledge Base
  • Spell Checker
  • Validation Response Rules
  • Real-Time Agent Activity Tracking
  • Live Conversations
  • KPIs (Key Performance Indicators)
  • Automated Questionnaires

Pricing Info

The pricing information of RingCentral Engage Digital is only available on a quote request. It is best to contact the vendor directly for specific package info.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AXA, Sephora, Allianz

Integrations

RingCentral Engage Digital is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:

Connectors with digital communication channels

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • Youtube
  • Google+
  • RingCentral Engage Chat
  • RingCentral Engage Mobile
  • WeChat
  • Viber
  • SMS
  • RingCentral Engage Communities
  • Lithium
  • RightNow Community
  • Tapatalk
  • Bazaarvoice
  • InSided
  • WordPress
  • RingCentral Engage Mail

Chatbots

  • Recast AI
  • IBM Watson
  • BotFuel
  • BotMind
  • Inbenta
  • Arabot

CRM

  • SalesForce
  • Microsoft Dynamics
  • SAP
  • Oracle

BI

  • Synthesio
  • Viavoo
  • TalkWalker

Call Solutions

  • Genesys
  • Avaya
  • CISCO

Helpdesk

  • Service Now
  • Freshservice
  • Jira Service Desk

BPM

  • Kissflow
  • Pega
  • Pipefy

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A unified, omni-channel digital management platform for multiple customer care channels.

Company Email

contact@dimelo.com

Contact No.

Company's Address

32 rue de Trévise - 75009
Paris
France

monday.com

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • A collaboration tool for multiple employees
  • A many-to-many communication tool
  • A visual display of progress
  • An Execution Board – with big screen display
  • Easy collaboration: tag teams
  • Easy communication: tag people
  • Eliminate noise: get updates based on relevance
  • Email notifications – get notified by email
  • Email updates – send updates by email
  • Integrations: Dropbox, Google Drive, Pipedrive
  • Knowledge base – auto generated, completely searchable, full documentation
  • Motivational tool
  • New employees can hit the ground running
  • Personal and public Boards
  • You can copy and paste from Adobe
  • You can leave live comments on visuals
  • Zero emails and meetings overhead

Pricing Info

monday.com offers a free trial, and four SMB and enterprise pricing plans for users to choose from. You can add up to 5 users in these packages. Upgrades for more users are also available. Give the details a look, and select the best plan for your business:

Basic – $39/month (billed annually)

  • 5 GB of storage
  • Simple search function
  • Filter by person
  • iOS and Android apps
  • Add unlimited boards
  • Two-factor authentication
  • 24/7 email and phone support

Standard – $49/month (billed annually)

  • Everything in Basic, plus:
  • 50 GB of storage
  • Crazy powerful search
  • Filter by anything
  • Create your own account templates
  • Add updates via email
  • External integrations
  • Share boards with guests
  • Limited number of guests
  • Full API
  • Timeline

Pro – $79/month (billed annually)

  • Everything in Standard, plus:
  • Unlimited storage
  • Unlimited guests
  • Private boards
  • Tags
  • Detailed activity stats
  • Google authentication
  • User profile customization

Enterprise – Contact the provider

  • Everything in Pro, plus:
  • Higher API rate limit
  • VIP support with an account manager
  • One-on-one training
  • Two-factor authentication
  • Advanced security features
  • Single Sign On
  • Audit log

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Uber, NBC Universal, Fiverr.com, Saatchi Art

Integrations

monday.com is an open API system, which means that develops can build custom connections, and integrate it with literally any third-party system or application. Premade integrations include:

  • Zapier
  • Slack
  • Github
  • Asana
  • JIRA
  • Dropbox
  • Gmail
  • Google Calendar
  • Google Drive
  • Email
  • Pipedrive
  • Trello

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

2019 Webby awards winners for best productivity app monday.com is the easiest way for your team to plan, organize, and track projects. Globally loved by over 80,000 teams

Company Email

Contact No.

Company's Address

Begin Road 52,
Sonol Tower, floor 13
Tel Aviv 6713701
Israel

Every time you pick a app that you are sure will work best for your business you shouldn’t simply limit yourself to what professionals have to say about it. Very often individual experience with the app may be different, depending on your own preferences and needs. This is why in our reviews we also offer our User Satisfaction Rating for each solution to give you an immediate impression of how actual users of Magentrix and Dimelo By RingCentral evaluate their contact with the software. Our system is based on complex analysis of product mentions on other websites, social networks as well as blogs, so you are going to obtain a comprehensive and reliable landscape of what other users think about each software. In this case Magentrix got a total satisfaction rating at 100% while for Dimelo By RingCentral 100% of users say they had a positive experience with it.

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