MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Logicalware MailManager vs Smartsupp

What is better Logicalware MailManager or Smartsupp? When looking for the best Customer Support Software for your organization our recommendation is that you examine the features, prices, along with other critical details regarding the product and vendor. Here, you can examine the similarities and differences between Logicalware MailManager (overall score at 7.3 and user satisfaction at 100%) and Smartsupp (overall score at 8.6 and user satisfaction at 100%).

It's also possible to examine their unique details, like features, plans, pricing, terms, etc. Moreover, read the terms closely for information on extra charges, like, installation, separate helpdesk support, upgrade fees, storage fees, and more.

We realize that not all people have the time to try out dozens of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from £39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation

Pricing Info

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WWF, Brightside, Lending Crowd, Spark, Jennings Bet

Integrations

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.

Company Email

enquiries@logicalware.com

Contact No.

Company's Address

23 Manor Pl
Edinburgh EH3 7DX
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Core Features

  • Agent rating
  • Android app
  • Automatic messages
  • Block visitor
  • Chat transcripts
  • Chat transfer between agents
  • CMS plugins (Wordpress, Prestashop and more)
  • Data security (SSL encryption)
  • Desktop app
  • Email notifications
  • iPhone/iPad app
  • Personal shortcuts
  • Sound and visual notifications
  • Visitor notes
  • Visitor overview
  • Web dashboard
  • Windows Phone app

Premium Features

  • API
  • Chat conversation history
  • Custom integration with 3rd party systems
  • Groups of agents
  • Integration with help desk or CRM
  • Limited access for agents
  • Office hours
  • Team shortcuts

Pricing Info

Free Plan

  • Unlimited number of agents
  • Unlimited chat conversations
  • Custom chat box design
  • Automatic messages
  • 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

  • All features of Free Plan
  • Unlimited chat history
  • Visitor recording
  • Limited access for agents
  • Google Analytics connection
  • API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

  • All features of Standard Plan
  • Statistics
  • Groups of agents
  • High load dashboard

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Skoda, SkyPicker, Conrad

Integrations

Smartsupp offers an API and integrates with the following popular platforms:

  • Logicbox
  • Webnode
  • WordPress
  • Opencart
  • PrestaShop
  • ePages
  • Magento
  • Shopify
  • SEOshop
  • Jimdo

and more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.

Company Email

info@smartsupp.com

Contact No.

Company's Address

Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

If you continue having doubts about which software will be best in your case it might be a good idea to analyze each service’s social metrics. These metrics are quite often a way to see how popular every software is and how big is its online presence.For example, if you look at Logicalware MailManager LinkedIn profile you’ll find out that they are followed by 99 people. In case of Smartsupp the amount of followers on their LinkedIn page is 36.

Page last modified