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Compare Logicalware MailManager vs. KANA Express

A sensible way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare Logicalware MailManager and KANA Express and see their features compared thoroughly to help you select which one is the more effective product. Furthermore, you can compare their overall ratings, such as: overall score (Logicalware MailManager: 7.3 vs. KANA Express: 6.5) and user satisfaction (Logicalware MailManager: 100% vs. KANA Express: 96%). Analyze their varying features and similarities and discover which one outperforms the other. Moreover, think about your company tomorrow; will your business outgrow the app in the next 3-5 years? Our team put a lot of effort to review all popular Customer Support Software solutions offered out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk, Salesforce Essentials.
Software

Logicalware MailManager

VS

KANA Express

VS

Logicalware MailManager screenshot KANA Express screenshot
Pricing Page

Our Score

Our Score

7.3 ?

Our Score

6.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

96% ?

Price

Price

£39

by quote

Price Scheme

Price Scheme

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Quick Links
Pricing Page

Pricing Page

Learn more about Logicalware MailManager pricing Learn more about KANA Express pricing
Pricing Plans

Pricing Plans

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows Mobile
Windows
Linux
Android
Mac
Prominent Customers

Prominent Customers

WWF, Brightside, Lending Crowd, Spark, Jennings Bet Tilburg University, DAS, Windesheim
Supported Integrations

Supported Integrations

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

KANA Express operates well with the following business solutions and systems:

  • LAGAN
Vendor's Address

Vendor's Address

23 Manor Pl
Edinburgh EH3 7DX
United Kingdom
2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
Phone Number

Phone Number

+44 131 564 1100 +1-800-737-8738
Languages Supported

Languages Supported

English English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Vendor Email

Vendor Email

enquiries@logicalware.com info@kana.com
Available Features

Available Features

Logicalware MailManager FEATURES

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation

KANA Express FEATURES

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express
Types of Support

Types of Support

Phone
Ticket
Phone Live Support
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which app will be best for your company it might be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular a given product is and how extensive is its online presence.For example, if you check Logicalware MailManager LinkedIn account you’ll see that they are followed by 99 users. In case of KANA Express the amount of followers on their LinkedIn page is 5495.