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Compare ContactWorld vs. Logicalware MailManager

There are numerous Customer Support Software products in the market these days. The best way to find out which product fits your needs best is to check them side by side. For instance, here you can review Logicalware MailManager and ContactWorld for their overall score (7.3 vs. 7.9, respectively) or their user satisfaction rating (100% vs. 100%, respectively). Additionally, you can check their individual modules and pricing terms and other useful facts below. When matching products be sure to examine their related advantages and mark their distinctive elements to obtain a clearer picture of both deals. Likewise, keep in mind to assess non-core factors including security, backup, ease-of-use, and customer support. If you have to quickly identify the top Customer Support Software according to our review team we suggest you examine the following services: Freshdesk, Zendesk, Salesforce Essentials.
Comparison

ContactWorld

VS

Logicalware MailManager

VS

ContactWorld screenshot Logicalware MailManager screenshot
Pricing Details

Our Score

Our Score

7.9 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

by quote

£39

Pricing Type

Pricing Type

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

ContactWorld is a fully-featured cloud contact center solution developed by NewVoiceMedia.
A customer support platform based in the cloud and designed to specifically help business manage inbound email and social media inquiries.
Easy Links
Prominent Customers

Prominent Customers

VAX, ClickTravel, Paysafe WWF, Brightside, Lending Crowd, Spark, Jennings Bet
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

ContactWorld integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Desk.com

LogicalWare’s MailManager offers seamless integration with their REST style API, enabling users to work in tandem with other business applications such as Salesforce, SAP or CRM systems, as well as other customer engagement systems.

Pricing Details

Pricing Details

Learn more about ContactWorld pricing Learn more about Logicalware MailManager pricing
Languages

Languages

English English
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Mac
Web-based
Windows Mobile
Contact No.

Contact No.

+44-207-206-8888 +44 131 564 1100
Pricing Plans

Pricing Plans

ContactWorld’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

LogicalWare’s Mail Manager platform is offered in three plans priced competitively and loaded with features that will drastically improve customer service capabilities. A 30-day free trial option is available and carries all MailManager functionalities.

Regular – £39/agent/month

  • Unlimited Email Accounts
  • 1 Facebook Account
  • 1 Twitter Account
  • 1 Chat User
  • 1 Chat

Complete – £44/agent/month

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats

Enterprise – By Quote

  • Unlimited Email Accounts
  • Unlimited Facebook & Twitter Accounts
  • Unlimited Chat Users
  • Unlimited Concurrent Chats
Vendor Email

Vendor Email

enquiries@logicalware.com
Features

Features

ContactWorld FEATURES

  • Automatic dialing from dynamic Salesforce list
  • Recieve calls from Desk.com and Salesforce
  • Call recording
  • Call routing to the best agent
  • Distribute incoming calls
  • Monitor call and agent performance
  • Support
  • Call transfer

Logicalware MailManager FEATURES

  • Multiple Customer Service channels (Email, chat, social media)
  • Consulting & Training
  • Integration & Customisation
Contact Address

Contact Address

NewVoiceMedia House
Jays Close, Basingstoke
Hampshire RG22 4BS
United Kingdom
23 Manor Pl
Edinburgh EH3 7DX
United Kingdom
Support Types

Support Types

Phone Live Support
Phone
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect simply a broad set of functionalities and scalable pricing from a well-known Customer Support Software. Almost as crucial as core features is a top-notch customer support. You want to make sure that if you have any questions about Logicalware MailManager or ContactWorld, or you face some problems, or perhaps you’ll need to request a specific change or feature useful to your team you can count on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. It’s also a big plus if you can enjoy individual training or at the very least an FAQ you can use.