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Compare LivePerson vs Moxtra

What is better LivePerson or Moxtra? A good way to find the right Communications Software product for your firm is to match the solutions against each other. Here you can compare LivePerson and Moxtra and see their functions compared thoroughly to help you decide on which one is the better product. Also, you can compare their overall ratings, including: overall score (LivePerson: 8.8 vs.

Moxtra: 8.2) and user satisfaction (LivePerson: 97% vs. Moxtra: 86%). Examine their differences and similarities and see which one outperforms the other. Likewise, imagine how your business will look like in the future; will your company outgrow the app in the next couple of years?

We know that not all businesses have the time to scrutinize dozens of different solutions, so we created a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Freshchat, LiveChat, Salesforce Live Agent.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Super-fast interactions
  • Asynchronous loading
  • Geolocation
  • Tailored customer experience
  • Efficient site visitor targets
  • Chat
  • Personalized invitation
  • Multiple languages
  • Dashboards
  • Videos and webinars

Pricing Info

LiveEngage offers two monthly subscriptions and a quote-based plan that are available for 12-month contract terms.

Standard – $40/user/month

  • Desktop and mobile web chat
  • 24/7 chat support
  • Standard reporting
  • Meaningful Connection Score
  • Business campaigns
  • Standard engagements
  • APIs
  • Content banners and offers
  • Customizable window
  • Standard security
  • Predictive targeting

Premier – $90/user/month

  • All Standard features
  • Co-Browse
  • Facebook Messenger integration
  • Google Adwords click-to-message

Enterprise – Quote-based

  • All Standard and Premier features
  • CRM integration
  • Advanced reporting
  • Agent groups
  • Secure forms
  • Case support
  • Hot topics

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

T-mobile, Home Depot, IBM

Integrations

  • LivePerson IBM Plugin
  • LivePerson hybris Plugin
  • LivePerson Demandware plugin
  • Share My Screen by VeriShow
  • Chat Queue Video by Invodo
  • Demandbase Targeting and Personalization Platform
  • samesurf
  • SayIt
  • Creative Virtual V-Person
  • nanoRep Customer Service Software
  • Mobile Agent
  • Watchitoo
  • TA Vision Off Hour Representative
  • WalkMe for LivePerson
  • Question & Answer Widget
  • Share File by VeriShow
  • noHold
  • Localayer (Verdata)
  • IntelliResponse Virtual Agent
  • tracx Social Media Management System
  • ChatID
  • Audio / Video Conferencing by VeriShow
  • Salesforce Integration
  • Mobile Commons
  • empathy
  • Smartlive Mobile
  • SeeWhy
  • SDL BeGlobal for LivePerson
  • Geofluent
  • BannerPlay
  • RightAnswers Unified Knowledge Platform
  • SpeakLike
  • Lightbox Effect for Chat Invitation
  • TurnTo
  • Chat Translator by VeriShow
  • Embedded Chat Window
  • CPattern
  • Customized Chat Window
  • Zoomdata
  • Rapleaf
  • EU Cookie App
  • Invodo
  • Proactive Chat from Video by Invodo
  • Barilliance eCommerce Personalization
  • QUERYM
  • Visitor’s Doc by VeriShow
  • Apple iPhone Mobile Chat Sample
  • Inteliwise
  • Chat from Instant Messaging Applications
  • Support Machine’s Automated Sales Agent
  • Automated Sales Agent
  • Android Mobile Chat Sample
  • TA Vision Live Agent Filter
  • Shared Shopping Cart
  • Support Machines’ Automated Customer Service Agent
  • Automated Customer Service Agent
  • Personetics Virtual Agent
  • Co-browsing by VeriShow

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drive online conversions and improve customer loyalty with LivePerson, a market leader in real-time intelligent customer engagement.

Company Email

Contact No.

Company's Address

475 10th Ave
5th Floor
New York, NY 10018

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE 86%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Status Updates
  • Instant Messaging
  • Activity Feed
  • NNotifications
  • Discussions
  • User Directory
  • Online Status of Coworkers
  • File Sharing
  • Document Collaboration
  • Version Control
  • Knowledge Base
  • Surveys
  • Task Management
  • Calendar
  • Search
  • Mobile
  • Multi-Language Support
  • User, Role, and Access Management

Pricing Info

Moxtra offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Start – Free

  • Search And Browse Messages From The Past 90 Days
  • 10 MB File Upload Size
  • 2 Service Integrations
  • 3 Participants Per Meeting (Including Video Meetings, Screen sharing, Whiteboarding)
  • 30 Minutes Per Meeting
  • Free Native Apps For Ios, Android, Mac, And Windows
  • Forward Emails Into Moxtra
  • Dial-In Directly To Meetings
  • Help Desk
  • Upload Files From Cloud Services

Business – Free

  • Minimum of 3 users
  • All Individual Features
  • 20 Mb File Upload Size
  • 5 Service Integrations
  • 5 Participants Per Meeting (Including Video Meetings, Screen sharing, Whiteboarding)
  • 45 Mins Per Meeting
  • Administrative Dashboard
  • User Management

Business Pro – $12/user/month

  • All Business Features
  • Search And Browse Messages For An Unlimited Time
  • Unlimited Service Integrations
  • 200mb File Upload Size
  • Unlimited Time Per Meeting
  • 50 Participants Per Meeting
  • CSV Import
  • Advanced User Management
  • Custom Branding
  • Analytics
  • Unified Team Directory
  • 24/7 Priority Support

Enterprise – By quote

  • All Business Pro Features
  • Dedicated Support Manager
  • LDAP And MS Active Directory
  • Unified Security, Data Retention, And Compliance Policies
  • Organization-Wide Reporting, Metrics, And Analytics
  • SAML + Single Sign On
  • Identity Management Integrations
  • Consolidated Billing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

ZTE, Gartner, BrainShark

Integrations

Moxtra integrates with the following business systems and applications:

  • HubSpot
  • Salesforce
  • GitHub
  • Zendesk
  • Zapier
  • QuickBooks
  • Zoho
  • JIRA
  • Dropbox
  • Box
  • Evernote
  • Google Drive
  • iCloud Drive
  • PayPal
  • MailChimp
  • Intercom
  • PivotalTracker
  • Formstack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Moxtra brings mobile collaboration to teams for continuous productivity and engagement, and delivers a mobile-first, embeddable cloud collaboration service.

Company Email

info@moxtra.com

Contact No.

Company's Address

1601 S De Anza Blvd
Cupertino, CA 95014
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

You shouldn’t expect only a wide set of features and adjustable pricing packages from a reliable Communications Software. Almost as significant as core features is a top-notch customer support. You want to make sure that in a situation where you have any questions about LivePerson or Moxtra, or you face some problems, or maybe you’ll want to request a certain update or feature useful to your team you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can profit from personal training or at the very least an FAQ you can use.

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