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Compare LiveOps vs PhoneBurner

What is better LiveOps or PhoneBurner? Getting the best Customer Support Software product is all about comparing numerous solutions and determining the top software for your specific needs. Our proprietary system will give you an instant look at the general rating of LiveOps and PhoneBurner. For total quality and performance, LiveOps scored 7.1, while PhoneBurner scored 8.8. On the other hand, for user satisfaction, LiveOps earned 99%, while PhoneBurner earned 100%.

Below it's also possible to look at their features, terms, plans, etc. to determine what software will be more appropriate for your situation. An important aspect to check is if the application can enable and disable limitations on various types of users to protect any confidential company data.

In the event you have to quickly find the more reliable Customer Support Software according to our review team we recommend you try out one of these solutions: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $190

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries

Pricing Info

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut

Integrations

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.

Company Email

csc@liveops.com

Contact No.

Company's Address

555 Twin Dolphin Dr, Redwood City, CA 94065, USA

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $126

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Power-dialer boosts outbound productivity up to 4x
  • Call tracking, reporting, and analytics
  • Local Caller ID service
  • Post-call workflow automation
  • Automated lead distribution through LeadStream
  • Fully scalable for teams of any size
  • Built-in CRM features
  • Tags and saved searches for leads
  • Intelligent lead filtering
  • Automatic call tracking and recording
  • Detailed contact records
  • Email tracking with open and download rates
  • Unlimited call campaigns and schedules
  • One-touch Emails
  • Reports for custom metrics
  • Real-time, self-updating leaderboards
  • SMS sending from the dialer
  • White-glove setup and onboarding

Pricing Info

Single users get unlimited dialing for $149/month ($126/month if annual), along with these features:

  • Unlimited power dialing
  • Built-in sales CRM (+ integrations available)
  • Voicemail drop
  • Instant email sending
  • Email and attachment tracking
  • Advanced search and lead filtering
  • Custom dispositions
  • Call recording
  • Call tracking & analytics
  • Local ID (optional extra)
  • SMS text messaging (optional extra)
  • Phone support
  • White-glove onboarding

Teams enjoy these bonus features, along with volume discounts based on team size and term length:

  • Dedicated admin portal
  • Automatic lead distribution
  • Real-time reports and leaderboards
  • Content sharing for rapid setup
  • Add and remove seats as needed
  • Admins are free unless engaged in dialing

There are no contracts, setup fees, or per-minute charges. Try PhoneBurner free without a credit card.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Empower Network, Coldwell Banker, Farmers Insurance, Remax

Integrations

In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.

 

  • Act! 365
  • Autopilot
  • AWeber
  • Batchbook
  • BombBomb
  • Bookeo
  • BoomTown
  • Bullhorn
  • Chargebee
  • Cin7
  • Clarabridge CX Social
  • Classy
  • Clio
  • Crisp
  • Current RMS
  • Datavalidation
  • Debitoor
  • Delivra
  • Drift
  • Elastic Email
  • ERPNext
  • FinFolio
  • Front
  • Google Calendar
  • Help Scout
  • Intercom
  • KWCommand
  • Magento
  • Mailchimp
  • Mixpanel
  • Outreach
  • PersistIQ
  • Podio
  • PrestaShop
  • RegFox
  • ShipStation
  • Stripe
  • SurveyMonkey
  • Syncro
  • Unbounce
  • Unleashed
  • Vend
  • Wishpond

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.

Company Email

support@phoneburner.com

Contact No.

Company's Address

PhoneBurner, Inc
1968 S. Coast Hwy, Suite 1800
Laguna Beach, CA 92651
USA

It may not always be enough to just compare LiveOps and PhoneBurner against each other. Although specific features, cost and user reviews are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards merited by each product. Very often a less known service may turn out to be a good choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that in spite of limited market presence it’s a worthy contender to the software that rule the market.

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