Compare iTouchVision Customer Service vs. LiveOps

Comparing products to find the best Customer Support Software does not always have to be complicated. On our review platform, we enable you to match LiveOps and iTouchVision Customer Service and quickly see their varying features. We allow you to check their uniqe benefits, supported devices, customer support, prices, terms, and much more. It's also possible to review their overall score (7.1 for LiveOps vs. 7.8 for iTouchVision Customer Service) and overall customer satisfaction level (99% for LiveOps vs. 97% for iTouchVision Customer Service). Take your time and assess your best options and see which one is right for your company. Likewise, you must check the vendor’s background; are they reliable and will they still be around a few years from now? Our team put a lot of effort to prepare reviews of all popular Customer Support Software services offered out there, but among them these three caught our special attention: Zendesk, Samanage, Freshdesk.
Software

iTouchVision Customer Service

VS

LiveOps

VS

iTouchVision Customer Service screenshot LiveOps screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

7.1 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

99% ?

Price

Price

by quote

$190

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Quick Links
Available Integrations

Available Integrations

iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

Company Size

Company Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
Contact Email

Contact Email

Contact@iTouchVision.com csc@liveops.com
Available Features

Available Features

iTouchVision Customer Service FEATURES

  • Workflow & Action Engine
  • Report Rules
  • SLA
  • Email & Communication
  • Templates
  • Push Notifications
  • Auto-Distribution of Work
  • Incoming calls
  • Customer History
  • Analytics & Reporting
  • Customized Reports
  • Multi-Language
  • Personalization
  • Auto-routing and Offline Sync
  • MobileWorker
  • Cloud Security

LiveOps FEATURES

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries
Pricing Details

Pricing Details

Learn more about iTouchVision Customer Service pricing Learn more about LiveOps pricing
Languages

Languages

English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Company's Address

Company's Address

Unit 7031, 1 Fore St,
London EC2Y 5EJ
UK
555 Twin Dolphin Dr, Redwood City, CA 94065, USA
Available Plans

Available Plans

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

Prominent Customers

Prominent Customers

Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Phone Number

Phone Number

+44-20-70999-266 (800) 411-4700
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as features and customer support level are pricing options given by LiveOps and iTouchVision Customer Service. Even though pricing should not be the sole aspect it’s definitely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your team size and effortlessly scaled up when your team expands. Be sure that you don’t pick pricing plans that have additional functionalities that you won’t find a use for and always try to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and provides you with a reliable overview of what it feels like to work with LiveOps and iTouchVision Customer Service.