Compare iTouchVision Customer Service vs. LiveOps

A great way to choose the right Customer Support Software product for your firm is to cross-check the solutions against each other. Here you can compare LiveOps and iTouchVision Customer Service and see their features compared thoroughly to help you select which one is the more effective product. Likewise, you can examine their overall ratings, including: overall score (LiveOps: 7.1 vs. iTouchVision Customer Service: 7.8) and user satisfaction (LiveOps: 99% vs. iTouchVision Customer Service: 97%). Check their differences and similarities and discover which one outperforms the other. Similarly think about your company tomorrow; will your company outgrow the app in the next 3-5 years? People who want to save some time or need a Customer Support Software recommendation from our team might want to examine these top choices for the current year: Samanage, LiveAgent, Freshdesk.
Comparison

iTouchVision Customer Service

VS

LiveOps

VS

iTouchVision Customer Service screenshot LiveOps screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

7.1 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

99% ?

Pricing

Pricing

by quote

$190

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Quick Links
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Features

Available Features

iTouchVision Customer Service FEATURES

  • Workflow & Action Engine
  • Report Rules
  • SLA
  • Email & Communication
  • Templates
  • Push Notifications
  • Auto-Distribution of Work
  • Incoming calls
  • Customer History
  • Analytics & Reporting
  • Customized Reports
  • Multi-Language
  • Personalization
  • Auto-routing and Offline Sync
  • MobileWorker
  • Cloud Security

LiveOps FEATURES

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries
Contact Email

Contact Email

Contact@iTouchVision.com csc@liveops.com
Languages

Languages

USA, UK, Ireland, Canada, South Africa, Europe, International, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East USA, UK
Available Plans

Available Plans

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

Vendor's Address

Vendor's Address

Unit 7031, 1 Fore St,
London EC2Y 5EJ
UK
555 Twin Dolphin Dr, Redwood City, CA 94065, USA
Prominent Customers

Prominent Customers

Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Contact No.

Contact No.

+44-20-70999-266 (800) 411-4700
Pricing Details

Pricing Details

Learn more about iTouchVision Customer Service pricing Learn more about LiveOps pricing
Integrations

Integrations

iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

Company Size

Company Size

Small Business | Large Enterprises | Medium Business Large Enterprises | Medium Business
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that while both LiveOps and iTouchVision Customer Service may provide an outstanding set of features every solution could be aimed at a different company size. If you are studying different apps you may want to give some attention to a business size they are meant for. Certain functionalities might scale up effectively for large enterprises but if you own a small or mid-sized business it’s usually more sensible to refrain paying for customized functionalities that you may never have a chance to use.