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Compare LiveHelpNow vs VCC Live

What is better LiveHelpNow or VCC Live? A sensible way to choose the right Customer Support Software product for your firm is to cross-check the solutions against each other. Here you can compare LiveHelpNow and VCC Live and see their functions compared thoroughly to help you select which one is the more effective product.

Similarly, you can review their overall ratings, including: overall score (LiveHelpNow: 7.3 vs. VCC Live: 8.0) and user satisfaction (LiveHelpNow: 98% vs. VCC Live: 98%). Analyze their differences and similarities and find out which one outperforms the other. Likewise, think about your company tomorrow; will your business outgrow the app in the next couple of years?

If you have to quickly decide on the more reliable Help Desk Software according to our review team we recommend you try out one of these solutions: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $21

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

Pricing Info

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Southern Adventist University, California State University Fresno, NBC Sports, Dell

Integrations

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.

Company Email

Contact No.

Company's Address

520 Evan St, Suite #2, Bethlehem, PA 18015

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from €55

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Project Management
  • Database Management
  • User Rights Management
  • Team Management
  • Disposition Codes
  • Agent Interface
  • Agent Status
  • AUX
  • Call Recipient Datasheet
  • Telecommunication Services
  • Script Editor & Questionnaire
  • Quality Management
  • Internal Chat
  • IP Phone Extension
  • Manual Dialer
  • Power Dialer
  • Predictive Dialer
  • Quotation
  • IVR
  • Callers on Queue
  • Automatic Call Distribution
  • Advanced Routing Methods
  • Real-Time Statistics
  • Agent, Call, CDR Statistics
  • CDR Report
  • Custom Exports
  • Wallboard
  • Voice Recording
  • Email Storage
  • Voicefile Archiver Software
  • Automated SMS
  • Automated Emails
  • Mass Emails
  • SMS & Email Templates
  • Customer Care Emails
  • Spam & Virus Filtering
  • Ticket-Based Case Handling
  • Data Security Report
  • Integrations

Pricing Info

VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision.

Standard – €55.00/seat/month

  • Campaign Management
  • Outbound & Inbound Calls
  • Reports & Statistics
  • Voice Recording
  • Telecommunication Services
  • Predictive Dialer
  • Internal Chat
  • Questionnaires & Script Editors
  • Automated Emails
  • User Rights Management
  • Web Integration
  • Email & Phone Support

Professional – €75.00/seat/month

  • All Standard Features
  • Intelligent IVR
  • Quality Control
  • Expanded Data Handling
  • Unique Statistics
  • Wallboard
  • Teamwork Support
  • Quotations
  • API
  • International Phone Numbers
  • Personal Consultant
  • Onboarding Support

Multichannel – €95.00/seat/month

  • All Professional Features
  • Automated SMS Messaging
  • Automated Emails
  • Customer Care Email Handling
  • Spam & Virus Filtering
  • Ticket-Based Case Handling

Premium – €135.00/seat/month

  • All Multichannel Features
  • Higher Level of Security
  • Premium Customer Care Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, HBO, Sykes

Integrations

VCC Live supports integration with a broad array of third-party solutions and services such as the following:

  • Salesforce
  • Facebook Messenger
  • Zapier
  • WorldPay

Other types of application VCC Live can connect with are:

  • Instant Messengers
  • CRM
  • IVR
  • Databases

If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A cloud-based comprehensive call center software.

Company Email

info@vcc.live

Contact No.

Company's Address

VCC Live Hungary Kft.
Nagyenyed utca 8-14
1123 Budapest
Hungary

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you compare various Customer Support Software software you shouldn’t simply look at their features list and provided pricing packages. Pay attention to the fact that the app must be adjusted to your standards and business so the more flexible their offer the better. Find our which OSes are supported by LiveHelpNow and VCC Live and be certain you will get mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, because this might be a deal breaker for many businesses.

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