MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare LiveHelpNow vs Splashtop Remote Support

What is better LiveHelpNow or Splashtop Remote Support? There are lots of Customer Support Software products available for businesses right now. The simplest way to find out which app fits your needs best is to examine them side by side. As an example, here you can review LiveHelpNow and Splashtop Remote Support for their overall score (7.3 vs. 8.9, respectively) or their user satisfaction rating (N/A% vs. 97%, respectively).

Additionally, you can compare their functions and pricing terms as well as other useful information below. When matching products be sure to analyze their similar capabilities and mark their distinctive elements to obtain a clearer picture of both deals. What is more keep in mind to evaluate other issues including security, backup, intuitiveness, and customer support.

We are aware that not all businesses have the time to examine a wide range of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $21

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

Pricing Info

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Southern Adventist University, California State University Fresno, NBC Sports, Dell

Integrations

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.

Company Email

Contact No.

Company's Address

520 Evan St, Suite #2, Bethlehem, PA 18015

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access From Any Device
  • Easy Deployment
  • Create And Send Deployment Package
  • Automatically Install And Deploy To Group Of Computers
  • High Performance
  • Attended And Unattended Remote Support
  • Group Computers
  • User Managment
  • Resell Remote Access
  • Robust Security
  • Remote Print
  • Chat While In Remote Sessions
  • Remote Wake Computers
  • File Transfer
  • Best Alternative To LogInMe Central And GoToAssist

Pricing Info

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Plus

  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Attended support *
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification
  • Multi monitor support, including multi-to-multi
  • Priority technical support
  • Remote reboot
  • Remote wake
  • Remote print
  • Endpoint security
  • Unlimited technicians
  • File transfer(including Drag-and-Drop)
  • Session Recording
  • Chat

Remote Support Premium

  • Everything In Plus, PLUS:
  • Configurable Alerts/Actions
  • Windows Updates
  • System Inventory
  • Event Logs
  • Alerts for Windows Events
  • Remote Command
  • Scheduled Reboot
  • Unattended Android Access

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Stanford University, Toyota

Integrations

Splashtop Remote Support can be integrated with the following remote management and monitoring services or RMMs:

  • Autotask Endpoint Management (formerly CentraStage)
  • Naverisk
  • Atera
  • Ninja
  • Ivanti Endpoint Manager
  • Bitdefender
  • Datto
  • Servicenow
  • Spiceworks
  • Microsoft Active Directory
  • RSA
  • Good Technology / Blackberry
  • NotifyMDM
  • MaaS360
  • MobileIron
  • Apptec360
  • Yamaha
  • Soliton
  • e-Jan
  • Tokai

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A secured and an easy to deploy remote support software designed for managed service providers, IT professionals, and help desks.

Company Email

sales@splashtop.com

Contact No.

Company's Address

1054 S. De Anza Blvd, Suite 200
San Jose, CA 95129
USA

All the data, facts and experiences that we offered in this comparison were gathered from official company websites, marketing content available online, actual experience from real users as well as our own direct use of each software by an expert. We do our best to extensively study every product, therefore we not only analyze it internally, but we also match our observations with experiences of other users from the SaaS community.

Page last modified