Compare LiveHelpNow vs. InvGate Service Desk

A great way to find the correct Help Desk Software product for your organization is to evaluate the solutions against each other. Here you can compare LiveHelpNow and InvGate Service Desk and see their capabilities compared thoroughly to help you pick which one is the better product. Furthermore, you can review their overall ratings, including: overall score (LiveHelpNow: 7.3 vs. InvGate Service Desk: 8.7) and user satisfaction (LiveHelpNow: 98% vs. InvGate Service Desk: 100%). Analyze their differences and similarities and see which one outperforms the other. Similarly anticipate the state of what your business will be in years to come; will your business outgrow the app in the next 3-5 years? Currently, the leading services in our Help Desk Software category are: Zendesk, Samanage, Freshdesk.
Compare

LiveHelpNow

VS

InvGate Service Desk

VS

LiveHelpNow screenshot InvGate Service Desk screenshot
Pricing Page

Our Score

Our Score

7.3 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

98% ?

Client Experience

100% ?

Cost

Cost

$21

by quote

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Quote-based
Full Review

Full Review

Overview

Overview

LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.
Quick Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Integrations

Integrations

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Asset Management
  • Microsoft SCCM (System Center Configuration Manager)
  • ITIL-verified
Vendor's Address

Vendor's Address

520 Evan St, Suite #2, Bethlehem, PA 18015 524 Union Street #270
San Francisco, CA 94133
USA
Company Email

Company Email

info@invgate.com
Languages

Languages

English English, Spain, France, Portugal
Phone Number

Phone Number

1-877-LIVE-001 +1-877-602-0800
Prominent Clients

Prominent Clients

Southern Adventist University, California State University Fresno, NBC Sports, Dell Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about LiveHelpNow pricing Learn more about InvGate Service Desk pricing
Pricing Plans

Pricing Plans

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
List of Features

List of Features

LiveHelpNow FEATURES

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

InvGate Service Desk FEATURES

Advanced ticket management
  • Intuitive
  • Collaboration
  • Multi-department support
Service desk analytics
  • Time-tracking
  • SLA management
Cutting-edge automation and integration
  • Workflows
  • Flexible interaction
  • Gamification
Standard features
  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration
More features
  • User self-service
  • Integrated asset management
  • Custom interfaces
  • Interactive dashboards
  • Templates
  • Breaking news
  • Intelligent notifications
  • Company branding
  • Active directory import
  • Multilingual support
Software Comparison

Software Comparison

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you compare various Help Desk Software solutions you shouldn’t only analyze their features list and provided pricing packages. Pay attention to the fact that the service must be meeting your needs and team so the more flexible their offer the better. Explore what OSes are supported by LiveHelpNow and InvGate Service Desk and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this may be a key element for many companies.