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Compare LiveAgent vs Yekaliva

What is better LiveAgent or Yekaliva? To successfully get the most helpful and productive Customer Support Software for your enterprise, you have to compare products available on the market. For instance, here it is possible to match LiveAgent’s overall score of 9.5 against Yekaliva’s score of 8.0. You may also review their general user satisfaction: LiveAgent (99%) vs. Yekaliva (N/A%).

Moreover, you can assess their good and bad points feature by feature, including their contract conditions and prices. By comparing products you are improving your chances to select the right software for your company. It goes without saying you should know your particular requirements to realize which service addresses those needs.

Our experts made sure to prepare reviews of all popular Help Desk Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@ladesk.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-time Analytics Dashboard
  • User Management
  • Complete Customization
  • Integrations

Pricing Info

Yekaliva offers four options when it comes to enterprise pricing to suit the needs of businesses of different sizes.

Glider – $20/month

  • 2K Messages per Month
  • Email Support

Plane – $50/month

  • All Glider Features
  • 5K Messages per Month
  • Bot Customization
  • Real-time Dashboard
  • 24/7 Email Support

Jet – $100/month

  • All Plane Features
  • 12K Messages per Month
  • Priority Call Support
  • Partial Integration Support
  • White Label

Rocket – request pricing information

  • All Jet Features
  • Unlimited Messages per Month
  • Complete Integration Support
  • All Channels Integration
  • Dedicated Agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Queensland Government, Asian Humanity Foundation, Anna Nagar

Integrations

Yekaliva can integrate with the following solutions:

  • Slack
  • KIK
  • Skype
  • Telegram
  • Line

Apart from these, Yekaliva can also connect with a number of CRM tools.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A highly accurate AI-powered chatbot that is backed by six avant-garde technologies.

Company Email

info@yekaliva.ai

Contact No.

Company's Address

Yekaliva
No. 299 S Main Road, Ste. 1300
Salt Lake City, UT 84111
USA

When you select a app that you are sure will be an actual asset for your company you shouldn’t simply focus on what professionals have to say about it. Quite frequently personal experience with the solution may change, depending on specific goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each service to give you a quick impression of how actual users of LiveAgent and Yekaliva estimate their experience with the service. Our algorithm is based on advanced analysis of product appearances on other sites, social networks and blogs, so you are going to receive a complete and reliable picture of what other users think about each app. In this case LiveAgent has a total satisfaction rating at 99% while for Yekaliva N/A% of users claim they had an enjoyable experience with it.

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