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Compare LiveAgent vs Verified Reviews

What is better LiveAgent or Verified Reviews? When looking for the proper CRM Software for your business our recommendation is that you evaluate the features, costs, along with other critical info concerning the product and vendor.

Here, you are able to see the parallels and distinctions between LiveAgent (overall score at 9.5 and user satisfaction at 99%) and Verified Reviews (overall score at 8.6 and user satisfaction at 97%). You can also examine their particulars elements, like services, plans, costs, terms, etc. Moreover, analyze the terms closely for information on extra charges, including, setup cost, separate support plan, upgrade fees, storage fees, and more.

Those of you who don't have much time or would like to get a Help Desk Software recommendation from our experts might want to examine these top choices for this year: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@ladesk.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Email Customization
  • Form Customization
  • Centralized Platform Management
  • Moderation Area
  • Time-Frame Customization
  • Widget Integratoin
  • Certificate Creation
  • Facebook App
  • Statistics Tools
  • Client Support

Pricing Info

Silver – $99/Month

  • 400 Orders per Month
  • Additional Orders – $0.11/Month
  • Product reviews
  • Seal on Your Website
  • Widget on Your Website
  • Certificate
  • Mediation Procedure
  • Live Statistics
  • SEO Improvement
  • Google API
  • 15-Day Free Trial
  • No Minimum Commitment Period
  • Google PLA Reviews
  • Full Moderation
  • Social Interaction
  • Analytics Report
  • Automatic Moderation Process (Quotation on Demand)
  • Offline Reviews (Quotation on Demand)
  • Manual Moderation Process (Quotation on Demand)
  • Customization (Quotation on Demand)
  • NPS Survey (Upon Estimate)

Gold – $159/Month

  • All Silver Features
  • 1,000 Orders per Month
  • Additional Orders – $0.10 per Month

Platinum – $259/Month

  • All Gold Features
  • 2,000 Orders per Month
  • Additional Orders – $0.09/Month

Diamond – $619/Month

  • All Platinum Features
  • 6,000 Orders per Month
  • Additional Orders – $0.8/Month

Ultimate – $1,299/Month

  • All Diamond Features
  • 15,000 Orders per Month
  • Additional Orders – $0.07/Month

Infinite (By Quote)

  • All Ultimate Features
  • 15,000+ Orders per Month
  • Additional Orders -$0.07/Month

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Thumbtack, Lacoste, Franklin, Kenneth Cole TRusted Tech Team, Quick Loans Direct, Reading Eggs, Chairish, Riddle's Jewelry

Integrations

Verified Reviews supports integrations via its complete API and can integrate seamlessly with the following applications:

  • Google
  • Bing
  • Yahoo
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A third-party review platform that allows businesses to promote their brands by collating product and customer reviews, which can be shared online.

Company Email

info@verified-reviews.com

Contact No.

Company's Address

Lincoln Road
350 Lincoln Rd
Miami Beach, FL 33139
U.S

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All the data, details and experiences that we shared in this table were gathered from official company websites, promotional content available online, actual experience from real users as well as our own everyday use of each software by an expert. We do our best to thoroughly analyze each app, as a result we not only examine it internally, but we also match our results with views of other people from the SaaS community.

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