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Compare Verified Reviews vs. LiveAgent

When looking for the proper CRM Software for your business our recommendation is that you evaluate the features, costs, along with other critical info concerning the product and vendor. Here, you are able to see the parallels and distinctions between LiveAgent (overall score at 9.5 and user satisfaction at 99%) and Verified Reviews (overall score at 8.6 and user satisfaction at 97%). You can also examine their particulars elements, like services, plans, costs, terms, etc. Moreover, analyze the terms closely for information on extra charges, including, setup cost, separate support plan, upgrade fees, storage fees, and more. Our team put a lot of effort to prepare reviews of all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Zendesk.
Compare

Verified Reviews

VS

LiveAgent

VS

Verified Reviews screenshot LiveAgent screenshot
Pricing Details

Total Score

Our Score

8.6 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

97% ?

Client Satisfaction

99% ?

Cost

Cost

$99

$9

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment | One-time payment
Complete Review

Complete Review

General Description

General Description

A third-party review platform that allows businesses to promote their brands by collating product and customer reviews, which can be shared online.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Quick Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Verified Reviews pricing Learn more about LiveAgent pricing
Available Features

Available Features

Verified Reviews FEATURES

  • Customer Feedback
  • Email Customization
  • Form Customization
  • Centralized Platform Management
  • Moderation Area
  • Time-Frame Customization
  • Widget Integratoin
  • Certificate Creation
  • Facebook App
  • Statistics Tools
  • Client Support

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Contact Email

Contact Email

info@verified-reviews.com support@ladesk.com
Available Devices

Available Devices

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

SolidTrust Pay, X-Cart, Random Solutions, E.ON
Available Support

Available Support

Phone Live Support
Ticket
Pricing Plans

Pricing Plans

Silver – $99/Month

  • 400 Orders per Month
  • Additional Orders – $0.11/Month
  • Product reviews
  • Seal on Your Website
  • Widget on Your Website
  • Certificate
  • Mediation Procedure
  • Live Statistics
  • SEO Improvement
  • Google API
  • 15-Day Free Trial
  • No Minimum Commitment Period
  • Google PLA Reviews
  • Full Moderation
  • Social Interaction
  • Analytics Report
  • Automatic Moderation Process (Quotation on Demand)
  • Offline Reviews (Quotation on Demand)
  • Manual Moderation Process (Quotation on Demand)
  • Customization (Quotation on Demand)
  • NPS Survey (Upon Estimate)

Gold – $159/Month

  • All Silver Features
  • 1,000 Orders per Month
  • Additional Orders – $0.10 per Month

Platinum – $259/Month

  • All Gold Features
  • 2,000 Orders per Month
  • Additional Orders – $0.09/Month

Diamond – $619/Month

  • All Platinum Features
  • 6,000 Orders per Month
  • Additional Orders – $0.8/Month

Ultimate – $1,299/Month

  • All Diamond Features
  • 15,000 Orders per Month
  • Additional Orders – $0.07/Month

Infinite (By Quote)

  • All Ultimate Features
  • 15,000+ Orders per Month
  • Additional Orders -$0.07/Month

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Contact Phone

Contact Phone

1 800 831 7591 +1-888-659-6550
Contact Address

Contact Address

Lincoln Road
350 Lincoln Rd
Miami Beach, FL 33139
U.S
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Available Languages

Available Languages

English, Spanish, French, Dutch, Portugese English
Integrations

Integrations

Verified Reviews supports integrations via its complete API

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, details and experiences that we shared in this table were gathered from official company websites, promotional content available online, actual experience from real users as well as our own everyday use of each software by an expert. We do our best to thoroughly analyze each app, as a result we not only examine it internally, but we also match our results with views of other people from the SaaS community.