Compare TRUSTist REVIEWer vs. LiveAgent

TRUSTist REVIEWer FEATURES

• Feedback and Review Management
• Review Collection and Aggregation
• Embeddable Widget
• Google Stars
• Display Reviews on Social Media

LiveAgent FEATURES

• Universal inbox
• Ticketing
• Hybrid ticket stream
• Automated ticket distribution
• Rules
• Time Rules
• Responsibility
• Departments
• Tags
• Service-Level-Agreement (SLA)
• Business hours
• Contact groups
• Contacts
• Agents
• Companies
• Contact fields
• Ticket fields
• SPAM filters
• Pause
• Filters
• Notes
• Ticket/Customer insights (CRM)
• Canned messages (Macros)
• Predefined answers
• Attachments
• Email notifications
• Agent collision detection
• Agent ranking
• Contact forms
• Contact form gallery

• Real-time chat
• Proactive chat invitations
• Chat button gallery
• Chat invitation gallery
• Chats overview
• Chat history
• Online visitors
• Chat distribution
• Real-time typing view

• Twitter
• Facebook

• Analytics overview
• Performance report
• Agent ranking overview
• Department report
• Tag reports
• SLA Compliance report
• SLA Log report
• Agent availability
• Agent report
• Channel report

• Customer portal
• Knowledgebase
• Forum
• Feedback & Suggestions

• Gamification
• Rewards & Badges
• Levels
• Benchmarks and Leaderboards

• 39 translations available
• Language adaptable widgets

TRUSTist REVIEWer does not provide their pricing details publicly. Should you be interested in investing in this system, be sure to contact the vendor to inquire about their subscription information and other product details. For your convenience, you may also request for a demo to get a better idea of what the system has to offer.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

• Custom domain parking
• E-mail support – Ticketing
• Contact forms
• Forum & Knowledge base
• iPhone/Android app

Ticket + Chat – $29 per agent/month 

• Includes all features of the Ticket plan
• Live Chat
• Real-time visitors monitoring
• Chat invitations
• Feedback management

All-Inclusive – $39 per agent/month

• Includes all features of previous plans
• Cloud Call Center
• Facebook & Twitter integration
• Call center support
• Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.