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Compare TRUSTist REVIEWer vs. LiveAgent

Today’s corporations require the top CRM Software product to stay competitive. On this page we help you with buying the best solution, by allowing you to assess LiveAgent and TRUSTist REVIEWer down to the very details of their individual features. It's also possible to examine our total scoring values, which rate the software overall quality and performance. LiveAgent got a 9.7 score, while TRUSTist REVIEWer has a score of 8.0. Likewise, it is possible to compare their general user satisfaction rating: 99% (LiveAgent) against 100% (TRUSTist REVIEWer). Bear in mind to choose the software that best addresses your top issues, not the software with a lot of features. We are aware that not all people have the time to try out dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Essentials, Zendesk, Freshdesk.
Compare

TRUSTist REVIEWer

VS

LiveAgent

VS

TRUSTist REVIEWer screenshot LiveAgent screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

99% ?

Price

Price

by quote

$9

Pricing Type

Pricing Type

Quote-based Monthly payment | One-time payment
Complete Review

Complete Review

Product Info

Product Info

TRUSTist REVIEWer is a feedback management solution that collects and aggregates customer reviews and feedback, helping business and organizations harness the power of customer reviews.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Customer Support

Customer Support

Phone
Training
Phone Live Support
Ticket
Phone Number

Phone Number

+44-190-421-7109 +1-888-659-6550
Pricing Page

Pricing Page

Learn more about TRUSTist REVIEWer pricing Learn more about LiveAgent pricing
List of Features

List of Features

TRUSTist REVIEWer FEATURES

  • Feedback and Review Management
  • Review Collection and Aggregation
  • Embeddable Widget
  • Google Stars
  • Display Reviews on Social Media

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Vendor Email

Vendor Email

info@trustist.com support@ladesk.com
Available Plans

Available Plans

TRUSTist REVIEWer does not provide their pricing details publicly. Should you be interested in investing in this system, be sure to contact the vendor to inquire about their subscription information and other product details. For your convenience, you may also request for a demo to get a better idea of what the system has to offer.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Available Integrations

Available Integrations

TRUSTist REVIEWer integrates with the following social networks:

  • Facebook
  • Google My Business
  • Google+
  • Twitter

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Popular Customers

Popular Customers

SolidTrust Pay, X-Cart, Random Solutions, E.ON
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

English English
Company's Address

Company's Address

Blake House 2a,
St Martin's Lane York
North Yorkshire YO1 6LN
United Kingdom
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The products examined on this page are only a small part of our entire CRM Software category and you should remember that there may be better solutions out there. If you would like to guarantee you make the wisest choice for your team we strongly encourage you to test more apps first. You may also want to consult our top 10 CRM Software ranking to find out which software are now the highest-rated ones and leaders in the market.