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Compare SysAid vs. LiveAgent

There are numerous CRM Software products in the market these days. The simplest way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can compare LiveAgent and SysAid for their overall score (9.5 vs. 9.0, respectively) or their user satisfaction rating (99% vs. 98%, respectively). You can also review their individual modules and pricing stipulations and other valuable information below. When matching products make sure to analyze their corresponding functions and mark their distinctive elements to obtain a clearer picture of both deals. What is more keep in mind to assess secondary factors such as security, backup, intuitiveness, and helpdesk support. Our team put a lot of effort to review all popular Help Desk Software services offered on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Compare

SysAid

VS

LiveAgent

VS

SysAid screenshot LiveAgent screenshot
Pricing Page

Score

Our Score

9.0 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

99% ?

Pricing

Pricing

by quote

$9

Pricing Type

Pricing Type

Quote-based Monthly payment | One-time payment
Detailed Review

Detailed Review

General Description

General Description

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Prominent Customers

Prominent Customers

Coca Cola, Panasonic, Adobe, Lufthansa, LG SolidTrust Pay, X-Cart, Random Solutions, E.ON
Vendor Email

Vendor Email

support@sysaid.com support@ladesk.com
Vendor's Address

Vendor's Address

128 Chestnut Street
Newton, MA 02465
USA
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Pricing Plans

Pricing Plans

SysAid provides tailored pricing by quote which can be requested by phone.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about SysAid pricing Learn more about LiveAgent pricing
Supported Integrations

Supported Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
List of Features

List of Features

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact Phone

Contact Phone

+1-800-686-7047 +1-888-659-6550
Languages

Languages

English, Dutch, Polish, Turkish, Swedish English
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, facts and experiences that we presented in this comparison were taken from official vendor sites, marketing content available online, actual experience from real customers as well as our personal hands-on use of each product by an expert. We pay a lot of attention to comprehensively analyze each software, as a result we not only analyze it ourselves, but we also compare our findings with views of other people from the B2B community.