|Quote-based||Monthly payment | One-time payment|
SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
|Coca Cola, Panasonic, Adobe, Lufthansa, LG||SolidTrust Pay, X-Cart, Random Solutions, E.ON|
| 128 Chestnut Street|
Newton, MA 02465
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
SysAid provides tailored pricing by quote which can be requested by phone.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|Learn more about SysAid pricing||Learn more about LiveAgent pricing|
At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.
Here are the details:
1. BI Analytics – Powered by Qlik
In addition, they offer many more Add-Ons and Third-Party Integrations.
LiveAgent supports integrations with the following business systems and applications:
|List of Features|
List of Features
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, Dutch, Polish, Turkish, Swedish||English|
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All the data, facts and experiences that we presented in this comparison were taken from official vendor sites, marketing content available online, actual experience from real customers as well as our personal hands-on use of each product by an expert. We pay a lot of attention to comprehensively analyze each software, as a result we not only analyze it ourselves, but we also compare our findings with views of other people from the B2B community.