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Compare LiveAgent vs Sugester

What is better LiveAgent or Sugester? To make sure you purchase the most useful and productive Customer Support Software for your firm, you need to compare products available on the market. For example, here you may match LiveAgent’s overall score of 9.4 against Sugester’s score of 7.0. You can even compare their general user satisfaction: LiveAgent (99%) vs. Sugester (100%).

What’s more, you can evaluate their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the right software for your business. It goes without saying you should know your unique needs to realize which service matches those needs.

As of now, the most significant products in our Help Desk Software category are: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Single Inbox
  • Self-Service Support
  • Integrations
  • Live Chat
  • Help Desk System
  • Contents & Gamification

Pricing Info

Sugester offers SMB and enterprise pricing options. Take a look at each plan’s overview below:

Free – $0

  • 3 users
  • 100 emails per month

Pro – $9/agent/month

  • 5 users
  • 1,000 email send limits per agent per month
  • 1,000 clients or email lists
  • 10 email boxes
  • 30 projects
  • 1 live chat
  • 5GB per agent
  • 10,000 tasks per month
  • 5,000 live chat conversations

Max – $19/agent/month

  • Unlimited users
  • 5,000 email send limits per agent per month
  • 20,000 clients or email lists
  • 30 email boxes
  • Unlimited projects
  • 5 live chat
  • 10GB per agent
  • 30,000 tasks per month
  • 10,000 live chat conversations

Enterprise – $39/agent/month

  • Unlimited users
  • 10,000 email send limits per agent per month
  • 100,000 clients or email lists
  • Unlimited email boxes
  • Unlimited projects
  • Unlimited live chat
  • 30GB per agent
  • Unlimited tasks per month
  • Unlimited live chat conversations

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AXA Insurance, City of Warsaw, Carrefour

Integrations

Sugester supports integration with the following eCommerce platforms, email systems and services, VoIP tools, and business applications:

  • Volusion
  • Shopify
  • WooCommerce
  • IAIShop (IdoSellShop)
  • Prestashop
  • BigCommerce
  • SendGrid
  • Gmail
  • Mailgun
  • EmailLabs.pl
  • Plivo
  • TeleCube.pl
  • eBay
  • WordPress
  • Facturownia.pl
  • GitHub
  • Dropbox

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Sugester is a helpdesk and CRM software to leverage customer support.

Company Email

info@sugester.com

Contact No.

Company's Address

Sugester sp. z o.o.
21 Olesinska Street
Warsaw, 02-548
Poland

You don’t want simply a wide set of useful tools and scalable pricing plans from a credible Customer Support Software. Almost as significant as core features is a trustworthy customer support. You want to ensure that when you have any questions about LiveAgent or Sugester, or you run into a problem, or maybe you’ll need to request a specific update or feature beneficial to your business you can count on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are provided. It’s also a major asset if you can profit from individual training or at least a knowledge base you can use.

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