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Compare Stride vs. LiveAgent

Today’s corporations seek the top Customer Support Software product to continue to be competitive. On this page we help you with buying the best service, by allowing you to examine LiveAgent and Stride down to the very details of their individual functions. You can even make use of our overall scoring values, which rate the software overall quality and performance. LiveAgent got a 9.5 score, while Stride has a score of 8.8. Likewise, you may compare their general user satisfaction rating: 99% (LiveAgent) against 95% (Stride). Remember to choose the software that best answers your most urgent priorities, not the solution with the higher number of features. People who are pressed for time or want a Help Desk Software suggestion from our team might want to try out these top choices for the current year: Salesforce Essentials, Zendesk, Freshdesk.
Compare

Stride

VS

LiveAgent

VS

Stride screenshot LiveAgent screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

95% ?

Customer Experience

99% ?

Cost

Cost

$3

$9

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment | One-time payment
Complete Review

Complete Review

Product Info

Product Info

Complete team communication software offered as freeware and affordable paid plan.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Quick Links
Pricing Info

Pricing Info

Free

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • File sharing & 5GB storage
  • 10 apps or bots
  • Message history up to 25K messages

Standard – $3 per user/month

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • Unlimited file sharing & storage
  • Unlimited apps and bots
  • Unlimited message history
  • Advanced Meetings functionality
  • Group screen sharing
  • Remote desktop control
  • User management

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Phone Number

Phone Number

+61 2 9262 1443 +1-888-659-6550
Languages

Languages

English English
Company's Address

Company's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Pricing Details

Pricing Details

Learn more about Stride pricing Learn more about LiveAgent pricing
Contact Email

Contact Email

support@ladesk.com
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Ticket
Prominent Customers

Prominent Customers

SolidTrust Pay, X-Cart, Random Solutions, E.ON
List of Features

List of Features

Stride FEATURES

  • Group Chat
  • Direct Messaging
  • Video Chat
  • Voice Calling
  • Audio/Video Conferencing
  • File Sharing
  • Group Screen Sharing
  • Task and Decision Tracking
  • Guest Access
  • Message Editor
  • Advanced User Management
  • Search Function
  • Per Room Notifications
  • Status Setting
  • Focus Mode
  • Integration
  • Mobile Apps

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Integrations

Available Integrations

Stride integrates with the rest of Atlassian’s tools and apps as well as hundreds of third-party software, platforms and services.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you select a service that you believe will be an actual asset for your company you shouldn’t simply pay attention to what reviewers have to say about it. Quite frequently personal experience with the solution may change, depending on your own preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every service to give you an immediate impression of how actual users of LiveAgent and Stride estimate their experience with the software. Our algorithm is built around detailed analysis of product appearances on other websites, social networks as well as blogs, so you are going to receive a full and reliable overview of what other clients think about each service. In this example LiveAgent got a total satisfaction rating at 99% while for Stride 95% of people express they had a positive experience with it.