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Compare Streak vs. LiveAgent

The best CRM Software is a service that can deal with your company’s unique demands. It’s easy to determine which choice works best for your business if you assess different products before you decide which one is the best. As an example, LiveAgent and Streak are scored at 9.7 and 9.0, respectively, for general quality and performance. Likewise, LiveAgent and Streak have a user satisfaction rating of 99% and 97%, respectively, which suggests the general feedback they get from customers. Better yet, talk to a current user of the software and solicit their opinion about the software in question. Users who don't have much time or need a Help Desk Software advice from our team might want to examine these top choices for this year: Freshdesk, Salesforce Essentials, Zendesk.
Comparison

Streak

VS

LiveAgent

VS

Streak screenshot LiveAgent screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

97% ?

Customer Experience

99% ?

Cost

Cost

$49

$9

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment | One-time payment
Detailed Review

Detailed Review

Overview

Overview

Streak is a plugin that converts your Gmail into a powerhouse CRM and collaborative platform.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Useful Links
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Popular Clients

Popular Clients

Uber, Twitter, Yelp SolidTrust Pay, X-Cart, Random Solutions, E.ON
Available Integrations

Available Integrations

  • Gmail
  • Google Apps
  • Zapier (connects to hundreds of third-party apps)
  • API

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Languages

Languages

English English
Contact Address

Contact Address

San Francisco
USA
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Contact No.

Contact No.

+1-888-659-6550
List of Features

List of Features

Streak FEATURES

  • Private and shared pipelines
  • Boxes
  • Email tracking
  • Email power tools (snoozing, send later, snippets, thread splitter)
  • Mail merger/mass email
  • Custom columns/fields
  • Magic columns/fields
  • Search/auto-complete
  • File attachments (Google Drive)
  • Import/Export capabilities
  • Mobile access (iOS)
  • Basic API access
  • Webhook API access
  • Adanced Zapier integration
  • Task/Reminder (Google Calendar integration)
  • Call logs/Meeting notes
  • Linked boxes
  • Formulas
  • Email filters
  • Saved views
  • Advanced permissions
  • Custom permissions
  • Data validation
  • Premium email support
  • Premium phone support
  • Data recovery service
  • Dedicated customer success manager
  • Consolidated billing

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Pricing Plans

Pricing Plans

Streak is available in three plans, including a completely free plan. You may check out its 14-day free trial to test out its features to help you choose a plan that works best for your business and workflow.

Personal – Free

  • Basic CRM Features
  • Email Power Tools
  • 200 Tracked Emails/month
  • Unlimited Boxes in Private Pipelines
  • Up to 50 Boxes in Shared Pipelines

Professional – $49/user/month billed annually or $59/user month-to-month

  • All Personal Plan Features
  • 900+ Integrations via Zapier
  • Advanced API Reporting
  • Full CRM Features
  • Premium Email Support
  • Unlimited Email Tracking
  • Unlimited Boxes in Private and Shared Pipelines

Enterprise – $99/user/month billed annually or $129/user month-to-month

  • All Professional Plan Features
  • Minimum of 10 Users
  • Unlimited Email Tracking
  • Unlimited Boxes in Private and Shared Pipelines
  • Custom Permissions
  • Data Validation
  • Data Recovery Service
  • Dedicated Customer Success Manager
  • Premium Phone Support

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Types of Support

Types of Support

Phone
Phone Live Support
Ticket
Vendor Email

Vendor Email

hello@streak.com support@ladesk.com
OS Supported

OS Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about Streak pricing Learn more about LiveAgent pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as important as useful features and client support level are pricing packages provided by LiveAgent and Streak. Even though cost should not be a deciding factor it’s without a doubt an important thing to think about. You should try to find a flexible pricing package that can be adjusted to your team size and effortlessly scaled up when your team develops. Make sure you don’t opt for pricing plans that have complex tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can usually benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to spend any money and provides you with a solid overview of what it’s like to work with LiveAgent and Streak.