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Compare Snapforce vs. LiveAgent

Getting the ideal CRM Software for your organization is essential to improving your company’s productivity. In our platform, you can easily compare various solutions to see which one is the proper software for your needs. Here you can match LiveAgent vs. Snapforce and check out their overall scores (9.7 vs. 7.5, respectively) and user satisfaction rating (99% vs. 100%, respectively). You can even browse the details of costs, terms and conditions, plans, functions, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, go for the business software which helps you to add/remove features and subscription plan to address your sales growth or lack of it. If you want to quickly decide on the optimal Help Desk Software according to our review team we suggest you examine these products: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Snapforce

VS

LiveAgent

VS

Snapforce screenshot LiveAgent screenshot
Pricing Details

Our Score

Our Score

7.5 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

99% ?

Cost

Cost

$25

$9

Pricing Type

Pricing Type

Monthly payment Monthly payment | One-time payment
Complete Review

Complete Review

General Info

General Info

Snapforce is an integrated CRM, call center, and telephony solution with built-in emailing, reporting, and case management features.
LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Supported Integrations

Supported Integrations

Snapforce offers the following CRM integrations:

  • Net
  • Constant Contact
  • MailChimp
  • Microsoft Outlook

 

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Phone No.

Phone No.

1-888-452-7806 +1-888-659-6550
Vendor's Address

Vendor's Address

1, International Plaza, Mahwah, NJ 07495, USA 616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Languages Supported

Languages Supported

English English
Pricing Details

Pricing Details

Learn more about Snapforce pricing Learn more about LiveAgent pricing
Prominent Customers

Prominent Customers

SolidTrust Pay, X-Cart, Random Solutions, E.ON
List of Features

List of Features

Snapforce FEATURES

  • Audio and video conferencing
  • Auto attendant scripts
  • Automatic call distribution (ACD)
  • Call center reports
  • Case management
  • Client portal
  • Custom reports and dashboards
  • Document management module
  • Email provider sync
  • Email templates
  • Event calendar and scheduling
  • Interactive voice response (IVR)
  • Leads, contacts, and accounts
  • Opportunity tracking
  • Orders and invoices
  • Sales leader boards
  • Sales pipeline reports
  • Snapforce email client
  • Voicemail and mailbox folders
  • Voicemail-to-email

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Pricing Info

Pricing Info

Snapforce offers three editions:

Professional: $25/user/month

  • 3 users minimum
  • Case management
  • Deal tracking
  • Document storage
  • Event management
  • Geolocation
  • Leads, contacts, and accounts
  • Standard dashboards

Enterprise: $45/user/month

All Professional features plus:

  • Custom dashboards
  • Custom reports
  • Email sync
  • Orders and invoicing
  • Products
  • Project management
  • Sales forecasting

Ultimate: $60/user/month

All Enterprise features plus:

  • Audio and video conferencing
  • Call recording
  • Email marketing
  • Telephony
  • Territory management
  • Unlimited records
  • Voicemail-to-email

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Devices Supported

Devices Supported

Windows
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Email Address

Email Address

support@snapforce.com support@ladesk.com
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No CRM Software will manate to cater to all the needs of a business. Though core functionalities of LiveAgent and Snapforce are important you should also carefully explore the integrations provided by every app. In many cases your team will already be making use of some other SaaS software in your company and it’s much wiser to choose services that integrate well with each other. With that approach you can ensure an effortless transfer of information between your teams and services, which can considerably reduce time wasted on migrating between one solution and the next.