Compare LiveAgent vs Smartsupp

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

• Custom domain parking
• E-mail support – Ticketing
• Contact forms
• Forum & Knowledge base
• iPhone/Android app

Ticket + Chat – $29 per agent/month 

• Includes all features of the Ticket plan
• Live Chat
• Real-time visitors monitoring
• Chat invitations
• Feedback management

All-Inclusive – $39 per agent/month

• Includes all features of previous plans
• Cloud Call Center
• Facebook & Twitter integration
• Call center support
• Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Free Plan

• Unlimited number of agents
• Unlimited chat conversations
• Custom chat box design
• Automatic messages
• 14-day chat history

Standard Plan – $10/agent/month (save 20% on annual billing)

• All features of Free Plan
• Unlimited chat history
• Visitor recording
• Limited access for agents
• Google Analytics connection
• API

Pro Plan – $23.75/agent/month (save 20% on annual billing)

• All features of Standard Plan
• Statistics
• Groups of agents
• High load dashboard