Compare Smartsupp vs. LiveAgent
Examining products to get the best Customer Support Software doesn't have to be complicated. On our review platform, it is possible to match LiveAgent and Smartsupp and quickly see their distinct features. We allow you to take a look at their uniqe benefits, supported devices, level of support, costs, terms, plus more. You can also assess their overall score (9.5 for LiveAgent vs. 8.7 for Smartsupp) and overall customer satisfaction level (99% for LiveAgent vs. 100% for Smartsupp). Spend some time and assess your top choices and find out which one is best for your company. Similarly, you have to check the vendor’s credibility; are they reliable and will they still be around in a few years time? We are aware that not all people have enough time to try out a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Salesforce Essentials, Freshdesk.  |  | ||
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| Pricing Page | |||
Our Score | Our Score 8.6 | Our Score 9.5 | |
| Customer Experience | |||
Customer Experience | Customer Experience 100% | Customer Experience 99% | |
| Price | |||
Price | $8 | $9 | |
| Pricing Type | |||
Pricing Type | Free | Monthly payment | Annual Subscription | Monthly payment | One-time payment | |
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| Product Info | |||||||||||||||
Product Info | Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior. | LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features. | |||||||||||||
| Quick Links | |||||||||||||||
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| Integrations | |||||||||||||||
Integrations | Smartsupp offers an API and integrates with the following popular platforms:
and more. | LiveAgent supports integrations with the following business systems and applications:
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| Phone No. | |||||||||||||||
Phone No. | +1-888-659-6550 | ||||||||||||||
| Popular Customers | |||||||||||||||
Popular Customers | Microsoft, Skoda, SkyPicker, Conrad | SolidTrust Pay, X-Cart, Random Solutions, E.ON | |||||||||||||
| Client Types | |||||||||||||||
Client Types | Small Business | Medium Business | Freelancers | Small Business | Large Enterprises | Medium Business | Freelancers | |||||||||||||
| OS Supported | |||||||||||||||
OS Supported |
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| Languages Supported | ||||||||||
Languages Supported | English | English | ||||||||
| Available Features | ||||||||||
Available Features | Smartsupp FEATURESCore Features
| LiveAgent FEATURESTicket Management
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| Contact Email | ||||||||||
Contact Email | info@smartsupp.com | support@ladesk.com | ||||||||
| Available Support | ||||||||||
Available Support |
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| Available Plans | ||||||||||
Available Plans | Free Plan
Standard Plan – $10/agent/month (save 20% on annual billing)
Pro Plan – $23.75/agent/month (save 20% on annual billing)
| The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget. All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple. The following paid plans are available: Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features. | ||||||||
| Pricing Page | ||||||||||
Pricing Page | Learn more about Smartsupp pricing | Learn more about LiveAgent pricing | ||||||||
| Vendor's Address | ||||||||||
Vendor's Address | Smartsupp Milady Horakove 13 602 00 Brno Czech Republic (European Union) | 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989 | ||||||||
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| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
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If you continue having second thoughts about which service will work best for your business it may be a sensible idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular a given service is and how big is its online presence. For instance LiveAgent Twitter profile has currently 19020 followers. At the same time Smartsupp Twitter is followed by 110 users.
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