|Monthly payment||Monthly payment | One-time payment|
PhoneBurner is a power dialer and sales acceleration solution that greatly increases productivity over the phone without additional software.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Empower Network, Coldwell Banker, Farmers Insurance, Remax||SolidTrust Pay, X-Cart, Random Solutions, E.ON|
| PhoneBurner, Inc|
999 Corporate Drive, Suite #255
Ladera Ranch, CA 92694
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
PhoneBurner is an open API system, which means you can connect it to literally any third-party system or application. At the moment, the company offers a streamlined integration with Salesforce Sales Cloud.
LiveAgent supports integrations with the following business systems and applications:
PhoneBurner offers two hour-based enterprise pricing plans, and a number of volume pricing discounts. Give the details a look, and select the best option for your company:
7.5 Hours – $67.50/month
Unlimited Hours – $149/month
With PhoneBurner volume pricing you get discounts on 3 accounts or more. Unlimited usage per seat.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|Learn more about PhoneBurner pricing||Learn more about LiveAgent pricing|
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It may not always be sufficient to simply compare LiveAgent and PhoneBurner against one another. While specific functionalities, pricing plans and customer comments are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards won by each product. Very often a less popular app may turn out to be a good choice that was a winner of many B2B awards such as our Great User Experience Award which reveals that regardless of lesser market popularity it’s a worthy rival to the services that rule the market.