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Compare LiveAgent vs Oxygen Help Desk

What is better LiveAgent or Oxygen Help Desk? We are here to improve the whole process of comparing Help Desk Software products for you. For example, on this page you can look at the overall performance of LiveAgent (9.5) and contrast it with the overall performance of Oxygen Help Desk (6.8). You can also match their overall user satisfaction rating: LiveAgent (99%) vs. Oxygen Help Desk (96%).

Likewise, lexamine their features thoroughly to see which product can better address your company’s requirements. Generally, any business app must let you to quickly check the big picture, all the while giving you quick access to the details.

Those of you who don't have much time or would like to get a Help Desk Software advice from our experts may want to examine these top choices for this year: Zendesk, Salesforce Essentials, Freshdesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

NOAWARDS
YET

SmartScore™

OUR SCORE 6.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from £25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Oxygen Express Help Desk

  • 100% Web Based Interface
  • Easily Configurable
  • Manage Service Level Agreements
  • Knowledge Base
  • Incident & Problem Management
  • Help Desk Reports
  • Multi-Site Support
  • Single Sign on
  • Automate Processes with Business Routing Rules
  • Fast Deployment
  • Comprehensive History and Audit Trail

Oxygen Team Help Desk

  • 100% Web Based
  • Incident & Event Manager
  • Email to Ticket Creation
  • Customer Self Service Portal
  • Service Level Agreement Manager
  • Advanced Report Writer
  • Business Process Mapping
  • Automatic Routing Rules
  • Problem & Change Management
  • Change Management
  • Software and Hardware License Management
  • Asset Management

Oxygen Enterprise Help Desk

  • 100% Web Based
  • Multi-Site Help Desk
  • Customer Self Service Portal
  • Single Sign-On Active Directory
  • SLA Manager
  • Software License Manager
  • Email to Ticket creation
  • Business Process Mapping
  • Routing Rules Automation
  • CMDB (Change Management Database)
  • Release and Configuration Management
  • Integration Services

Pricing Info

Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.

Standard Perpetual license – starts at £895

  • Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.

On-Demand Saas – start at £25 per operator per month

  • Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.

Company Email

oxygensupport@SSH-group.com

Company's Address

Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom

In the event you continue having doubts about which product will be best for your company it might be a sound idea to check out each service’s social metrics. These metrics are quite often a sign of how popular every service is and how extensive is its online presence. For example LiveAgent Twitter profile has currently 19020 followers. At the same time Oxygen Help Desk Twitter is followed by 57 people.

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