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Compare KarmaCRM vs. LiveAgent

We are here to streamline the whole process of assessing CRM Software products for you. For instance, on this page you can look at the overall performance of LiveAgent (9.7) and contrast it with the overall performance of KarmaCRM (7.7). You may also match their overall user satisfaction rating: LiveAgent (99%) vs. KarmaCRM (90%). Furthermore, lexamine their services in detail to determine which product can better tackle your company’s requirements. In general, any business app should allow you to quickly view the big picture, at the same time offering you quick access to the details. We know that not all people have enough time to scrutinize dozens of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Essentials.
Product

KarmaCRM

VS

LiveAgent

VS

KarmaCRM screenshot LiveAgent screenshot
Pricing Page

Our Score

Our Score

7.7 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

99% ?

Cost

Cost

$12

$9

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment | One-time payment
Complete Review

Complete Review

General Description

General Description

Karma offers an intuitive and customizable CRM software for businesses from all scales and industries.
LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Useful Links
Pricing Page

Pricing Page

Learn more about KarmaCRM pricing Learn more about LiveAgent pricing
Vendor's Address

Vendor's Address

2698 Marion St
Denver, CO 80205
USA
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
OS Supported

OS Supported

Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

KarmaCRM offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Light – $12.00/user/month or $9.00/user/month/annual billing

  • Unlimited Contacts
  • Unlimited Companies
  • Unlimited Deals
  • Event Coordination

Professional – $25.00/user/month or $20.00/user/month/annual billing

  • All Light Plan Features
  • Bi-Directional Email Sync
  • Third-Party App Integrations
  • Social Network Integrations
  • File Storage

Professional+ – $99.00/user/month or $90.00/user/month/annual billing

  • All Professional Plan Features
  • Weekly Strategy Calls
  • Dedicated Support
  • Up to 2,000 Emails Daily

KarmaCRM also offers a free 14-day trial. To get yours, please contact sales or sign up on the website.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Prominent Customers

Prominent Customers

The Leaders Studio, iChartsMD, Con Underwood Consulting, LLC SolidTrust Pay, X-Cart, Random Solutions, E.ON
Available Integrations

Available Integrations

karmaCRM has an open API that allows developers to connect third-party tools including:

  • Outlook
  • Google Apps
  • Google Calendar
  • Google Contacts
  • Wufoo
  • Formstack
  • MailChimp

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Email Address

Email Address

support@karmacrm.com support@ladesk.com
Available Features

Available Features

KarmaCRM FEATURES

  • Sales Assignment & Management
  • Sales Process Automation
  • Email Templates
  • Bulk Emails
  • Real-Time Notifications
  • SMS Text Alerts
  • Email Management
  • Task Management
  • Task Templates
  • Task Color Coding
  • Multiple Calendars
  • Event Scheduling
  • Redundant Task Duplication
  • Contacts Management
  • Customer History
  • Sales Leads Identification & Evaluation
  • Social Profile Search & Integration
  • Dashboard
  • Widgets
  • Custom Fields
  • Keyword & Filter Search
  • User Rights & Permissions Control

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Available Languages

Available Languages

English English
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone Number

Phone Number

+1-877-540-4880 +1-888-659-6550
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t count on exclusively a wide set of features and scalable pricing packages from a popular CRM Software. Almost as essential as main features is a trustworthy customer support. You want to make sure that if you have any questions about LiveAgent or KarmaCRM, or you struggle with some problems, or perhaps you’ll want to ask for a specific change or functionality useful to your company you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to enjoy personal training or at the very least a knowledge base you can use.