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Compare LiveAgent vs Helprace

What is better LiveAgent or Helprace? Reviewing products to find the best Customer Support Software does not always have to be complicated. On our review platform, it is possible to match LiveAgent and Helprace and quickly evaluate their differences. We allow you to examine their uniqe benefits, supported devices, level of support, prices, terms, and many more.

You can even review their overall score (9.5 for LiveAgent vs. 8.0 for Helprace) and overall customer satisfaction level (99% for LiveAgent vs. 90% for Helprace). Take your time and review your best options and see which one is best for your company. You should also check the vendor’s credibility; are they reliable and will they still be on the market a few years from now?

Our team put a lot of effort to prepare reviews of all popular Help Desk Software services offered out there, but among them these three caught our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Community
  • Feedback Gathering
  • Automated Ticketing System
  • Email Management
  • Knowledge Base
  • Self-Service Portal

Pricing Info

Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:

Tickets – $10/Agent/Month or $108/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • Save Replies
  • Agent Collision
  • User Profiles
  • Macros

Community – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Crowdsourcing

Docs – $10/Agent/Month or $108/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Internal & Public Docs

Self-Service – $20/Agent/Month or $216/Agent/Year

  • Unlimited Articles & Storage
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Crowdsourcing

Helpdesk – $20/Agent/Month or $216/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports

Complete – $30/Agent/Month or $324/Agent/Year

  • Unlimited Mailboxes
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Feedback
  • User Profiles
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Internal & Public Docs
  • User Portal Customization
  • Multiple Product Support
  • Article Usefulness Rating
  • Moderation
  • Macros
  • Save Replies
  • Workflows
  • Satisfaction Rating
  • Reports
  • Crowdsourcing
  • Teams
  • Ticket Management
  • Custom Space Restrictions
  • Contact Cloud

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Code Factor, Youzign, Mystore.no

Integrations

Helprace integrates with the following:

  • Facebook
  • Google Analytics
  • WordPress

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.

Company Email

sales@helprace.com

Contact No.

Company's Address

Helprace
Stuffix Inc.
8010 Woodland Center Blvd
Tampa, FL 33614
USA

In the event you continue having second thoughts about which service will work best for your business it might be a sound idea to examine each service’s social metrics. These metrics are quite often a way to see how popular a given app is and how extensive is its online presence.For example, if you look at LiveAgent LinkedIn page you’ll see that they are followed by 923 people. In case of Helprace the volume of followers on their LinkedIn page is 18.

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