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Compare Help Desk Migration vs. LiveAgent

With different features, pricing, conditions, and more to evaluate, choosing the right Help Desk Software for your business is tricky. But by using our system, you can easily match the features of LiveAgent and Help Desk Migration as well as their general SmartScore, respectively as: 9.5 and 8.0 for overall score and 99% and 97% for user satisfaction. You can also assess them feature by feature and find out which program is a more effective fit for your business. Don’t forget to get a trial version first before subscribing to see how the solution works in real scenarios. We did our best to review all popular Help Desk Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Essentials, Zendesk.
Software

Help Desk Migration

VS

LiveAgent

VS

Help Desk Migration screenshot LiveAgent screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

99% ?

Pricing

Pricing

by quote

$9

Pricing Model

Pricing Model

Quote-based Monthly payment | One-time payment
Detailed Review

Detailed Review

General Info

General Info

Help Desk Migration lets you migrate easily between your old and new Help Desk platforms with help of robust wizard and personal touch.
LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Quick Links
Languages

Languages

English English
Prominent Customers

Prominent Customers

SolidTrust Pay, X-Cart, Random Solutions, E.ON
Support Types

Support Types

Live Support
Phone Live Support
Ticket
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

No information available.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Email Address

Email Address

support@help-desk-migration.com support@ladesk.com
Features

Features

Help Desk Migration FEATURES

  • Fully Automated Migration
  • Custom Migration
  • Risk-Free Preview

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Pricing Page

Pricing Page

Learn more about Help Desk Migration pricing Learn more about LiveAgent pricing
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Contact Phone

Contact Phone

+1-888-659-6550
Pricing Plans

Pricing Plans

Contact Help Desk Migration for enterprise pricing information and other product details. You can also submit a request for a free demo to see if the software is a perfect fit for your business.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare LiveAgent and Help Desk Migration with each other. While reliable functionalities, pricing plans and customer reviews are all important and should be considered when making a final decision, you should also take a look at the recognition and awards merited by every software. Frequently a less popular software may turn out to be an excellent choice that was distinguished with industry awards such as our Great User Experience Award which shows that in spite of lesser market popularity it’s a significant rival to the solutions that rule the market.