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Compare Engage vs. LiveAgent

You have such a wide range of Customer Support Software options in today’s state of that industry that selecting the best product may be frustrating. On our comparison page, it is simple to examine the tool, pricing terms, available plans, and more details of LiveAgent and Engage. You can evaluate their score (9.5 for LiveAgent vs. 7.6 for Engage) and user satisfaction level (99% for LiveAgent vs. 99% for Engage). The scores and ratings provide you with an overall idea how both these software products perform. Additionally, make sure if the solution can integrate with your current business apps to guarantee greater productivity. Right now, the best products in our Help Desk Software category are: Zendesk, Freshdesk, Salesforce Essentials.
Comparison

Engage

VS

LiveAgent

VS

Engage screenshot LiveAgent screenshot
Pricing Page

Our Score

Our Score

7.6 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

99% ?

Pricing

Pricing

$7

$9

Price Scheme

Price Scheme

Monthly payment Monthly payment | One-time payment
Detailed Review

Detailed Review

General Info

General Info

A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Cost Details

Cost Details

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Vendor's Address

Vendor's Address

Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A. 616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Contact Phone

Contact Phone

+1-888-659-6550
Features

Features

Engage FEATURES

  • Administrative controls
  • Agent profiles
  • Agent-level status buttons
  • API (Application Programming Interface)
  • Audible and visual chat notifications
  • Audio and video chat
  • Browser preview
  • Chat analytics
  • Chat log keyword search
  • Chat log retention
  • Chat memory
  • Company directory
  • Completely browser (cloud) based
  • Custom branding
  • Direct chat URL
  • Dynamic data visualization
  • Email chat session to visitor
  • FINRA-compliant record retention
  • HIPAA-compliant security
  • Hyper local visitor IP geolocation
  • Incoming chat audible and visual alerts
  • Media/file storage and sharing
  • Multiple concurrent chat sessions
  • Offline agent-specific messaging
  • Proactive chat
  • Queueless chat
  • Responsively designed
  • Single line of code integration
  • Team and department directory
  • Text chat
  • Unlimited chats
  • Visitor analysis: referring URL and pages visited
  • Website “chat now” buttons

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Languages Supported

Languages Supported

English English
Company Email

Company Email

hello@engage.co support@ladesk.com
Pricing Page

Pricing Page

Learn more about Engage pricing Learn more about LiveAgent pricing
Supported Integrations

Supported Integrations

Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Prominent Customers

Prominent Customers

The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services SolidTrust Pay, X-Cart, Random Solutions, E.ON
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Live Support
Phone Live Support
Ticket
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which product will work best in your case it might be a good idea to examine each service’s social metrics. These metrics are usually a way to see how popular a given software is and how extensive is its online presence. For example LiveAgent Twitter profile has currently 19020 followers. At the same time Engage Twitter is followed by 6 users.