Compare CueMonk vs. LiveAgent

A good way to find the right CRM Software product for your company is to evaluate the solutions against each other. Here you can compare LiveAgent and CueMonk and see their capabilities compared thoroughly to help you choose which one is the more effective product. Similarly, you can examine their overall ratings, including: overall score (LiveAgent: 9.5 vs. CueMonk: 8.0) and user satisfaction (LiveAgent: 99% vs. CueMonk: N/A%). Check their varying features and similarities and discover which one outperforms the other. Similarly imagine what your business will be in years to come; will your company outgrow the app in the next 3-5 years? Right now, the best solutions in our Help Desk Software category are: Zendesk, Samanage, Freshdesk.
Product

CueMonk

VS

LiveAgent

VS

CueMonk screenshot LiveAgent screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

99% ?

Pricing

Pricing

₹14,999

$12

Price Scheme

Price Scheme

Monthly payment | Quote-based Monthly payment | One-time payment
Full Review

Full Review

Overview

Overview

A CRM that is built from the ground up to serve professional travel agents and travel agencies.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Quick Links
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
List of Features

List of Features

CueMonk FEATURES

  • Unlimited Records
  • Dashboard
  • Workflow automation
  • Lead Management
  • Auto Task Management
  • Staff performance management
  • Invoicing
  • Checklist facility
  • Follow up facility
  • Auto Email notification
  • Auto credit limit alert
  • Complete MIS

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Available Integrations

Available Integrations

In near future, CueMonk will be integrated with Flight, Hotel, Bus & other travel APIs.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Vendor Email

Vendor Email

sales@cuemonk.com support@ladesk.com
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia English, Germany, India, Japan
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

CueMonk
Pratap Nagar
Nagpur - 440022
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Pricing Page

Pricing Page

Learn more about CueMonk pricing Learn more about LiveAgent pricing
Pricing Plans

Pricing Plans

CueMonk offers the following SMB and enterprise pricing packages that users can choose from.  Give the details a look, and select the best plan for your business.

Regular – ₹14,999

  • 5 Users
  • Unlimited Records
  • Dashboard
  • Workflow automation
  • Lead Management
  • Auto Task Management
  • Staff performance management
  • Invoicing
  • Checklist facility
  • Follow up facility
  • Auto Email notification
  • Auto credit limit alert
  • Complete MIS

Plus – ₹19,999

  • All Regular features
  • 10 Users

Team – ₹24,999

  • All Features
  • 25 Users

Enterprise – Custom Enterprise Pricing

  • Custom # of users
  • All features

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $12 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $59 per agent/month 

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Popular Clients

Popular Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON
Phone Number

Phone Number

+91 8928949604 +1-888-659-6550
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please pay attention to the fact that even though both LiveAgent and CueMonk may have an excellent array of features every service may be designed for a different business size. If you are studying different apps you may want to give some attention to a business type they are aimed at. Specific elements might scale up with no problem for big enterprises but if you have a small or medium company it’s frequently more sensible to stay away from paying for advanced functionalities that you might never actually use.