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Compare Live2Support vs RichCall

What is better Live2Support or RichCall? Today’s corporations need the best Customer Support Software product to keep on being competitive. On this page we help you with buying the right software, by allowing you to evaluate Live2Support and RichCall down to the very details of their individual features.

You can also make use of our total scoring values, which rate the software all round quality and performance. Live2Support got a 8.1 score, while RichCall has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 100% (Live2Support) against N/A% (RichCall). Remember to select the software that best matches your most urgent needs, not the application with the higher number of features.

Currently, the most significant products in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Salesforce Essentials.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Realtime Visitor Monitoring

  • Monitor Website Traffic in Real-time
  • Fast and Easy Navigation
  • Block IP Address
  • Chat invitation
  • Extensive Visitor Information System.
  • Chat History of every visitor comes to your website
  • Web Base Interface for monitoring and chatting
  • Stand Alone Application for monitoring and chatting
  • Foot Prints
  • Call Back & Call Back History

Chatting with your visitors

  • One to One Text Chat with WebSite Visitors
  • One Support Operator can Accept Multiple Chat Request
  • No Visitor Log-in or Sign-up Required
  • Chat History Pop-up on Initiating Chat
  • Serving Web Pages to Online Customers
  • Pre-written or Standardized Responses
  • Smilies (Emoticons) during chat
  • File Transfer during chat
  • Co-Browsing during chat session
  • Customize Pre & Post Chat form
  • Leave Message form (if support operators offline)
  • Multiple Support Operators Sharing Chat Session
  • Typing Status Alerts

Look & Feel Customization

  • Fully Customizable Visitor Chat Windows
  • Ready Made Chat Windows Templates
  • Customizable Offline Message Form
  • Show visitor position in Chat Queue
  • Customizable Online and Offline Graphics
  • Graphics Customization at the Departmental and Page Level
  • Visitor Window Language Customization.
  • Language Support in Email Messaging

Preferences & Setting Control

  • Fast and Easy Integration
  • Live Support Through more than One Department
  • Department Based Chat Session
  • Show visitor Queue Number in chat waiting status
  • Maximum waiting time by visitor in queue
  • Language Customization
  • Enable time base chat session
  • Operators auto logout from application
  • Auto Greeting Message on chat pick for every operator

Supervising & Reporting

  • Administrative and Moderator Privileges
  • Administrator Chat Monitoring and Live Support
  • PPC Tracking
  • Chat Transcripts of All Chat Sessions, search, email etc.
  • Chat Sharing, Chat Transfer and Messaging to another Support Operator
  • Administrator/Supervisor Monitoring of Running Chat Session and Participation
  • Operator Assessment/ Performance Reports and Time Logs of Live Support Service
  • Google Analytics Integration

Value Added Features

  • Local Time Integration
  • Pass Custom Variables form Your Web Pages
  • Post Chat Survey
  • SSL-based Tracking and Chat Codes to Secure Pages and Chat Sessions
  • Pro-Popup or Change Visitor Page without chat
  • Third Party Integration
  • Chat Routing
  • Gtalk integration for smart support
  • CRM integration (Salesforce and Sugar CRM)
  • Plug-ins for CMS, E-commerce and Blogging Platforms
  • Sticky Notes, To-do List, Calender
  • Spell Checker (8 Languages)

Pricing Info

Live2Support offers three product plans and three payment schedules for each package.

Bronze Package

  • Monthly: $9.99 per month
  • Quarterly: $25 per quarter
  • Yearly: $95 per year

Includes:

  • 1 Operator
  • Unlimited Chats
  • Dual Interface (Web Based & Desktop)
  • Multiple Website Monitoring
  • Extensive Visitor Information
  • Basic Reporting

Silver Package

  • Monthly: $19.95 per month
  • Quarterly: $55 per quarter
  • Yearly: $179 per year

Includes:

  • 1 + 1(Free) Operator (2 Operators)
  • Unlimited Proactive Chats
  • Multiple Location Chat Icon
  • File Transfer During Chat
  • IP Blocking
  • Advanced Reporting

Gold Package

  • Monthly: $39.95 per month
  • Quarterly: $110 per quarter
  • Yearly: $380 per year

Includes:

  • 2 + 1(Free) Operators (3 Operators)
  • $13 /Mo Per Additional Operator
  • Integration with All Popular CRMs
  • Department based Chat Session
  • Chat Transfer Between Support Operators
  • Enterprise Reporting

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MinutesMatter, Helpline Law, Indastro, Indo Asia Tours

Integrations

Live2Support supports integrations with the following business systems and applications:

  • Google Analytics
  • Salesforce
  • SugarCRM
  • GTalk
  • Joomla
  • Drupal
  • WordPress
  • Zen Cart

CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.

CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.

Company Email

salesoffice@live2support.com

Contact No.

Company's Address

47-47 36th Street, Suite # 20442, Long Island City, NY 11101

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $500

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Video Chat
  • Remote Video Support
  • Video Kiosks
  • Co-browsing
  • File Sharing
  • Mobile Video

Pricing Info

RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses.  You can also try the software live or request a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

RichCall integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • NODA
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities.

Company Email

Contact No.

Company's Address

Aurus LLC
Nikolaeva str 11
Novosibirsk 630090
Russia

Freshchat

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support

 

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.

Company Email

contactus@freshworks.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA

If you research different Customer Support Software solutions you shouldn’t only analyze their list of features and provided pricing packages. Keep in mind the service must be meeting your work processes and company so the more flexible their offer the better. Explore what OSes are supported by Live2Support and RichCall and ensure you will get mobile support for whatever devices you use in your company. You should also examine which languages and geographies are supported, because this may be a key element for many firms.

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