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Compare Lithium vs Walls.io

What is better Lithium or Walls.io? Purchasing the proper Social Media Management Software product is as straightforward as assessing the solid and low characteristics and terms offered by Lithium and Walls.io. Here you can also match their total scores: 8.8 for Lithium vs. 8.6 for Walls.io. Or you can look at their general user satisfaction rating, 98% for Lithium vs. 100% for Walls.io.

We suggest that you put some effort and study their specific functions and determine which one is the better option for your organization. What’s more don’t forget to take into account your company’s or industry’s unique case, such as, a multilingual solution for a global company or a mobile version to help you work away from your office.

At the moment, the top services in our Social Media Management Software category are: Zoho Social, Facebook Pages Manager, HubSpot Marketing.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

Pricing Info

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Skype, Barclaycard, Symantec

Integrations

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.

Company Email

press@lithium.com

Contact No.

Company's Address

225 Bush St., 15th Floor
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €200

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Themes
  • Support
  • Native posts
  • Ad-free
  • Updates
  • Style and Custom CSS editor
  • Whitelabel
  • Custom URL
  • Google Analytics
  • Maps Embeddable widget
  • Chatbot
  • Sponsored posts
  • API access

Pricing Info

Walls.io offers three SMB and enterprise pricing plans which include:

Free @ €0/30 days

  • 1 wall
  • 1 source per platform
  • 5 platforms
  • Regular updates
  • Basic support
  • Themes
  • Moderation

Pro @ €200/30 days

  • Everything in Free
  • 5 sources per platform
  • 16 platforms
  • Fast updates
  • Extended support
  • Additional moderators
  • Native post
  • Ad-free
  • Whitelabel
  • Custom CSS and style editor
  • Custom URL
  • Embeddable widget Google Analytics
  • Maps
  • Chatbot

Premium @ €500/30days

  • Everything in Pro
  • 5 walls
  • 10 source per platform
  • Priority support
  • Sponsored posts
  • API access
  • 200K Retained posts

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Walls.io integrates with the following business systems and applications:

  • Google Analytics
  • Google +
  • Facebook
  • Twitter
  • Instagram
  • Youtube
  • Pinterest
  • Linkedin
  • RSS
  • Flickr
  • Reddit
  • Tumblr

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy-to-use social media center designed to collect, curate, and display content from social media platforms.

Company Email

support@walls.io

Contact No.

Company's Address

Walls.io
Vienna

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

No Social Media Management Software will be able to solve all the needs of a business. Even though main functionalities of Lithium and Walls.io should matter you should also thoroughly explore the integrations offered by each product. In many cases you will already be using some other B2B software in your company and it’s always more beneficial to go with services that integrate well with each other. With that approach you will be able to be certain of a reliable transfer of data between your teams and software used, which can considerably reduce time devoted to migrating between one app and the next.

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