Compare CloudCherry vs. Lithium

You can use our scoring system to help you get a general idea which Customer Experience Management Software product is better for your business. For overall product quality, Lithium attained 8.8 points, while CloudCherry received 8.5 points. Meanwhile, for user satisfaction, Lithium scored 98%, while CloudCherry scored 100%. Information regarding their characteristics, tools, supported platforms, customer support, and more are given below to give you a more precise analysis. Don’t forget to purchase only the tools that you need so as not to waste cash for features which are redundant. If you have to quickly locate the optimal Social Media Management Software according to our review team we suggest you examine these services: TweetDeck, Hootsuite, Facebook Pages Manager.
Product

CloudCherry

VS

Lithium

VS

CloudCherry screenshot Lithium screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

98% ?

Price

Price

by quote

By quote

Price Scheme

Price Scheme

Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

CloudCherry is a software tool that helps companies understand what customers really think of their service and maximize the potential of every customer interaction.
Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.
Useful Links
Cost Details

Cost Details

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free trial and a free demo are also available.

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall
Available Features

Available Features

CloudCherry FEATURES

  • Omni(Present)- Channel (17+ VOC channels)
  • Flexible questionnaire builder
  • Readymade questionnaire templates
  • Net Promoter Score
  • Automated Sentiment Analysis
  • Customer Satisfaction
  • Customer Effect Score
  • Email Links & Embeds
  • Chatbots
  • Popup Surveys
  • QR Codes
  • Customer Delight Meter & Customer Delight Score
  • Feedback & Customer Experience and Dashboard
  • Insight Center Mobile App
  • Scheduled Report
  • Real-time Insights
  • Custom Reports
  • Department Roles & Views
  • Role-based Notifications
  • Ticketing & Call Center
  • Inbound IVR
  • Open API

Lithium FEATURES

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

info@getcloudcherry.com press@lithium.com
Languages

Languages

English English
Pricing Page

Pricing Page

Learn more about CloudCherry pricing Learn more about Lithium pricing
Contact Address

Contact Address

Customer Analytics Technologies Inc.
4695 Chabot Drive, Ste. 200
Pleasanton, CA 94588
USA
225 Bush St., 15th Floor
San Francisco, CA 94104
USA
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Popular Clients

Popular Clients

Fastrack, University of Essex, Puma Sony, Skype, Barclaycard, Symantec
Supported Integrations

Supported Integrations

CloudCherry is an open API system you can easily connect to any app or business system in your software infrastructure. For more details, visit the company’s official website, and talk to their NPS management experts.

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks
Phone No.

Phone No.

+1-925-400-3930 +1-415-757-3100
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you select a service that you are sure will be an actual asset for your business you shouldn’t simply pay attention to what experts have to say about it. In many cases personal experience with the solution may be different, depending on specific goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you an immediate impression of how real users of Lithium and CloudCherry estimate their experience with the software. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you are going to get a full and credible landscape of what other users think about each service. In this case Lithium got a total satisfaction rating at 98% while for CloudCherry 100% of people express they had an enjoyable experience with it.