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Compare Lithium vs CloudCherry

What is better Lithium or CloudCherry? You can use our scoring system to help you get a general idea which Customer Experience Management Software product is better for your business. For overall product quality, Lithium attained 8.8 points, while CloudCherry received 8.5 points.

Meanwhile, for user satisfaction, Lithium scored 98%, while CloudCherry scored 100%. Information regarding their characteristics, tools, supported platforms, customer support, and more are given below to give you a more precise analysis. Don’t forget to purchase only the tools that you need so as not to waste cash for features which are redundant.

We did our best to prepare reviews of all popular Social Media Management Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Facebook Pages Manager, Zoho Social, HubSpot Marketing.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

Pricing Info

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Skype, Barclaycard, Symantec

Integrations

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.

Company Email

press@lithium.com

Contact No.

Company's Address

225 Bush St., 15th Floor
San Francisco, CA 94104
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omni(Present)- Channel (17+ VOC channels)
  • Flexible questionnaire builder
  • Readymade questionnaire templates
  • Net Promoter Score
  • Automated Sentiment Analysis
  • Customer Satisfaction
  • Customer Effect Score
  • Email Links & Embeds
  • Chatbots
  • Popup Surveys
  • QR Codes
  • Customer Delight Meter & Customer Delight Score
  • Feedback & Customer Experience and Dashboard
  • Insight Center Mobile App
  • Scheduled Report
  • Real-time Insights
  • Custom Reports
  • Department Roles & Views
  • Role-based Notifications
  • Ticketing & Call Center
  • Inbound IVR
  • Open API

Pricing Info

CloudCherry’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fastrack, University of Essex, Puma

Integrations

CloudCherry is an open API system you can easily connect to any app or business system in your software infrastructure. For more details, visit the company’s official website, and talk to their NPS management experts.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CloudCherry is a software tool that helps companies understand what customers really think of their service and maximize the potential of every customer interaction.

Company Email

info@getcloudcherry.com

Contact No.

Company's Address

Customer Analytics Technologies Inc.
4695 Chabot Drive, Ste. 200
Pleasanton, CA 94588
USA

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

Every time you select a service that you are sure will be an actual asset for your business you shouldn’t simply pay attention to what experts have to say about it. In many cases personal experience with the solution may be different, depending on specific goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each app to give you an immediate impression of how real users of Lithium and CloudCherry estimate their experience with the software. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you are going to get a full and credible landscape of what other users think about each service. In this case Lithium got a total satisfaction rating at 98% while for CloudCherry 100% of people express they had an enjoyable experience with it.

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