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Compare Lighthouse Desktop vs SABIO

What is better Lighthouse Desktop or SABIO? Assessing products for the top Knowledge Management Software does not always have to be hard. On our review platform, you can easily match Lighthouse Desktop and SABIO and quickly see their distinct features. We allow you to take a look at their capabilities, supported devices, customer support, prices, terms, and many more.

You can even compare their overall score (7.7 for Lighthouse Desktop vs. 8.0 for SABIO) and overall customer satisfaction level (96% for Lighthouse Desktop vs. 98% for SABIO). Spend some time and compare your best options and discover which one is ideal for your company. You should also assess the software vendor’s credibility; can they be relied upon and will they still be around in a few years time?

Users who don't have much time or need a Knowledge Management Software advice from our experts may want to try out these top choices for the current year: Remedy Knowledge Management, Inkling Knowledge, ServiceNow Knowledge Management.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.7

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • GetAnswer
  • Customization
  • Feedback
  • Template wizard
  • Scenario
  • Collaboration
  • Omni-channel integration
  • Comparison

Pricing Info

Lighthouse Desktop doesn’t publish its enterprise pricing details. Contact the vendor for a custom pricing quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DHL, Orange, Globe Telecom

Integrations

Lighthouse Desktop integrates with the following applications:

  • LivePerson
  • Facebook Messenger
  • Alexa

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust cloud-based knowledge base software for contact centers, head offices, and branches of business operating in the banking, hospitality & travel, retail, automotive, logistics, insurance, healthcare, government, and telecom industries.

Company Email

sales@kmslh.com

Contact No.

Company's Address

KMS Lighthouse
Seattle, WA
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • WYSIWYG Editor
  • Archiving & Versioning
  • Templates
  • Experts & Contacts
  • Self-Learning Search
  • Search Results Ranking
  • Facets/Drill-Down
  • In-Document Search
  • User Views
  • Inline Editing
  • User Rights & Roles Management
  • Validity Workflow
  • Suggestions & Feedback
  • Approval Workflow
  • Message Inbox
  • Push Notifications
  • Reporting

Pricing Info

SABIO offers three options for enterprise pricing whose fees you can pay monthly or annually. The packages and their inclusions are outlined below to help you decide which one is the best for your organization.

SABIO Team – $10.00/user/month or $8.00/user/month/annual billing

  • Full-Text Search
  • Auto-Suggest
  • Drill-Down/Facets
  • Self-Learning
  • Document Search
  • Smart Tree
  • 5 Maximum Views
  • Standard Set of Rights
  • Contacts
  • Ratings
  • Archiving
  • Versioning
  • Templates
  • Messaging
  • Suggestion & Validation Workflows
  • Standard Themes
  • Data Security

SABIO Business – $14.00/user/month or $12.00/user/month/annual billing

  • All SABIO Team Features
  • Synonym Search
  • External Sources Integration
  • Unlimited Views
  • Dictionary
  • Approval Workflow
  • Standard Reports
  • Mobile Apps
  • Zendesk Integration
  • Freshdesk Integration
  • Salesforce Integration

SABIO Enterprise – request pricing information

  • All SABIO Business Features
  • Individual Set of Rights
  • Individual Reports
  • Web Self-Service Integration
  • REST API
  • Multiple Tenancy
  • Optional On-Premise Hosting
  • Active Directory Integration
  • Single Sign On
  • Advanced Support with Dedicated SLA

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

SABIO is ready to integrate with the following CRMs and help desk solutions:

  • Zendesk
  • Freshdesk
  • Salesforce

SABIO also offers access to its REST API for you to customize your integrations. Documentation regarding this is available upon request.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-around knowledge repository that meets the needs of your different business units.

Company Email

info@sabio.de

Contact No.

Company's Address

SABIO GmbH
Schützenstraße 5
22761 Hamburg
Germany

Zoho Desk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing System
  • Call Center Software
  • Social Support Software
  • Agent Productivity
  • Knowledge Base and Forums
  • Company-wide Collaboration
  • Reporting and Insights
  • Help Desk Essentials

Pricing Info

Zoho Desk offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.

Free

  • 3 Agents
  • Email Inbox & Web-form
  • Work Modes
  • Customizable Help Center
  • Knowledge Base
  • Community Forums
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
  • Basic Reports
  • Agent Dashboards
  • Manager Dashboards
  • Ticket Overview Dashboard
  • The Team Feed
  • Remote Support (for one user)

You can easily start Zoho Suport free trial here.

Professional – $15/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Two-way data sync with Zoho CRM
  • Customer Happiness Ratings
  • Cloud Telephony using Twilio
  • Advanced Reports & Dashboards
  • Zoho BugTracker Integration

Enterprise – $30/agent/month (billed monthly) or $25/agent/month (billed annually) plus tax, as applicable

All Professional features plus:

  • Multi-brand Help Center
  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Live Chat Support

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

CoffeeRocket, WesTel International, Hibner

Integrations

Zoho Desk integrates with the following business systems and applications:

  • Zoho CRM
  • Zoho Reports
  • Zoho Projects
  • Zoho Creator
  • Zoho SalesIQ
  • Zoho BugTracker
  • Customer Thermometer
  • Twilio
  • G Suite
  • RingCentral
  • Facebook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zoho Desk is a support desk platform that helps you deliver top quality customer support to clients with tools that increase agent productivity and improve analytic operations.

Company Email

sales@zohocorp.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

In the event you continue having doubts about which product will work best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular a given service is and how big is its online presence. For example, in case of Facebook Lighthouse Desktop has 149 likes on their official page while SABIO profile is liked by 4695 users.

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